@angelobellucci
Front desk agent at Dolce By Wyndham Siracusa who managed guest stays and Wyndham Rewards points using Opera Cloud.
ItalyAt Dolce By Wyndham Siracusa, I managed reservations, check-ins and check-outs, and payments using Opera Cloud. I also managed and credited Wyndham Rewards loyalty points for guests.
At Sonder London, I managed guest bookings and payments using Salesforce, Asana, and Dispatch, and achieved the #1 Customer Satisfaction ranking in London and #3 across EMEA. Earlier, I led overnight operations at Hotel Mercure Siracusa, including team schedules and reporting.
Work history, roles, and key accomplishments
Dolce By Wyndham Siracusa
Dec 2025 - Oct 2026 (10 months)
Managed reservations, check-ins/outs and payments using Opera Cloud. Managed and credited Wyndham Rewards loyalty points for guests.
Sonder London
Jan 2024 - Feb 2025 (1 year 1 month)
Managed reservations, check-ins/outs and payments using Salesforce, Asana and Dispatch. Achieved the #1 Customer Satisfaction ranking in London and #3 across EMEA.
Henry's House
Nov 2022 - Dec 2023 (1 year 1 month)
Resolved customer issues and escalated complex cases when required, using sound judgment under pressure.
Hotel Eloro Siracusa
Apr 2021 - Oct 2022 (1 year 6 months)
Handled 50–150 check-ins/outs per shift while maintaining accurate records and service quality. Coordinated restaurant reservations across multiple venues and managed high-volume guest requests.
Hotel Mercure Siracusa
Jan 2016 - Dec 2020 (4 years 11 months)
Led overnight operations, team schedules and reporting to ensure operational continuity and effective handovers. Managed the Le Club Accor Fidelity Program and analyzed guest feedback to strengthen client engagement.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Economics and Management
Bachelor's degree in Economics and Management.
Master, Event Management
Master's degree in Event Management.
Software and tools used professionally
ItalyYou can contact angelo and 90k+ other talented remote workers on Himalayas.
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