Open to opportunities

Tharindu Udayanga

@tharinduudayanga

Message

Experienced receptionist skilled in customer service and technical problem-solving.

Italy

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am an experienced and dependable receptionist with a strong background in front desk operations and customer service. My expertise lies in managing bookings through various PMS systems like Opera Cloud, 5stelle, and Hotelizer. I excel at handling guest check-ins and check-outs, managing communication, and resolving issues efficiently. My attention to detail and ability to remain calm under pressure have been key to my success in this role.

Currently, I support operations across 30+ hotel properties, where I independently handle night shifts and perform digital end-of-day closures. I have trained and supported over 10 new team members, ensuring they are well-versed in internal tools and operational procedures. My commitment to accuracy and efficiency has allowed me to generate daily and monthly reports while maintaining clear communication with both guests and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Receptionist / Night Auditor

Current

Bzar Hotels

Jan 2022 - Present (3 years 6 months)

Supported operations across 30+ hotel properties, adapting quickly to new environments and workflows. Used multiple PMS systems daily (Opera Cloud, 5Stelle, Hotelizer), managing bookings, check-ins, and online payments with accuracy.

Opera Cloud 5Stelle Hotelizer Customer Service Technical Support Communication Reporting Training

Receptionist

Sonder

Jan 2022 - Present (3 years 6 months)

Managed all guest communication and support digitally, including check-ins, check-outs, and issue resolution via app, email, and phone. Handled 100% of transactions through online payment systems—no cash handling—ensuring smooth, secure processing.

Digital Communication Payment Systems Housekeeping Coordination

Lead Money Transfering Agent/Sales Associate/Warehouse Managment

Sadew Food City/ Ceylon Trading

Jan 2021 - Present (4 years 6 months)

Handled domestic and international money transfers with precision, using secure digital systems. Provided remote support to clients via phone, email, and messaging—resolving transfer issues and payment discrepancies clearly and professionally.

Remote Support Client Communication Fraud Prevention Reporting

Education

Degrees, certifications, and relevant coursework

Adventist International School

IGCSE, Science and Mathematics

2003 - 2014

Completed IGCSEs in a wide range of subjects including Math, Chemistry, Physics, Biology, Human Biology, IT, and English. Furthered studies with IALs in Math, Chemistry, and Physics, building a strong foundation in science and mathematics.