Massimiliano Casini

I've spent over 30 years in hospitality and customer service, progressing from Front Desk Agent to Shift Leader and Front Office Manager at Grand Hotel Baglioni in Florence.

At Hotel Demidoff, I grew from floor porter to reception and cashier secretary, while also working at Palazzo Ruspoli and Hotel Brunelleschi during renovation closures. I manage multicultural, high-pressure environments with organization, empathy, problem-solving, and teamwork.

More recently, I supported administrative operations at Ce.V.E.S.T., organizing fire-safety courses, scheduling clients' extinguisher inspections, and supporting sales of workplace-safety devices. I've also earned an AI Operator certification and bring advanced digital literacy, fluent English, and good German.