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Angelita Borrero

@angelitaborrero

Front Desk Patient Advocate and customer-service leader driving compliant scheduling, referrals, and patient experience.

United States

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What I'm looking for

I’m looking for a role where I can support patients and teams with reliable scheduling, compliant documentation, and outstanding customer service—while growing in patient operations and improving performance metrics through clear communication and organization.

I’m a Front Desk Patient Advocate who keeps operations running smoothly—overseeing efficient scheduling, tracking referrals, and ensuring every patient interaction is handled with care. I’m highly determined and consistently use strong computer skills and learning agility to complete difficult tasks accurately.

In my current role, I discuss insurance benefits with patients, formulate payment plans, and ensure compliance with Medicare guidelines while following HIPAA requirements for patient intake and documentation. I also handle insurance authorizations, coordinate with referral sources, answer calls from patients and providers, and support performance metrics through daily execution.

Before this, I built a strong customer-service foundation in retail and guest admissions, including supervisor experience—assigning tasks, resolving issues, and maintaining safe, welcoming environments. I bring that same service mindset to clinical teams, combining time management, office administration, and dependable communication to keep both patients and staff supported.

Experience

Work history, roles, and key accomplishments

Front Desk Patient Advocate

Compleat Rehab & Sports Therapy

Feb 2022 - Dec 2025 (3 years 10 months)

Managed clinic scheduling, referrals, and patient communications while handling insurance benefits, payment plans, and Medicare compliance. Completed insurance authorizations and maintained HIPAA-compliant patient records, documentation, and office/clinical supply orders.

Patient Scheduling Insurance Verification Medicare Compliance HIPAA compliance Medical Administration Phone Intake Referral Coordination Data Entry

Flooring and Design Specialist

The Home Depot

Feb 2020 - Feb 2022 (2 years)

Provided fast, friendly customer service and delivered product knowledge for flooring and blind solutions, including measurements and design recommendations. Coordinated measurement services, vendor availability, installer approvals, delivery/will-call timing, and processed payments while meeting weekly sales and service metrics.

Customer Service Product Recommendations Measurement For Installation Sales Metrics Vendor coordination Merchandising Lead Generation Retail Inventory Support

Service Desk Associate

The Home Depot

Oct 2018 - Feb 2020 (1 year 4 months)

Served customers for returns and online order pickup by creating and editing orders, adjusting delivery dates, and correcting on-hand inventory for BOPIS/BOSS workflows. Managed phone inquiries, created rental agreements, located merchandise, and collaborated with departments to maintain accurate stock availability.

Returns Processing Order Management BOPIS BOSS Support Customer Service Phone Support Inventory On Hand Accuracy Transfer Creation Delivery Coordination Retail Operations

Cashier

The Home Depot

Feb 2018 - Oct 2018 (8 months)

Provided fast, friendly, and accurate checkout service while processing transactions and monitoring the Self-Checkout area. Followed policies to reduce shrink, shared product information, and supported consumer and commercial credit card applications.

Cash Handling Checkout Operations Customer Service Transaction Processing Cross Selling Credit Applications Retail Compliance

Admissions Supervisor

Carowinds

Oct 2014 - Dec 2017 (3 years 2 months)

Supervised admission services operations including turnstiles, toll plaza, and season pass processes, ensuring an efficient guest flow. Assigned daily tasks to associates, resolved guest issues, handled refunds/error corrections, and maintained documentation and required supplies for safe operations.

Team Supervision Season Pass Assistance Cash Check Documentation Handling Compliance With Park Policies