Open to opportunities

Shaunice J

@shaunicej

Message

I improve healthcare operations, patient support, and program compliance through data-driven administrative leadership.

United States

Message

What I'm looking for

I'm looking for a healthcare administration role where I can improve program operations, maintain accurate records and compliance, support patients and teams, and contribute to process improvements.

At Veterans Affairs, I support clinical and caregiver support programs by organizing patient data, auditing records, tracking compliance, and improving processes.

I use Microsoft Office, Salesforce, CARMA, and medical systems to maintain accurate electronic records, create reports, manage tasks, and help teams meet program deadlines.

I've supported veterans through appointment scheduling, referrals, authorizations, claims, secure messaging, and patient communication while protecting HIPAA compliance.

My background also includes community health promotion, hospitality, inventory operations, and customer service. I bring more than nine years of healthcare administration experience focused on efficient operations and patient-centered support.

Experience

Work history, roles, and key accomplishments

Current

Advanced Medical Support Assistant

Current

Veteran Affairs

Oct 2020 - Present (6 years)

Independently carried out duties under CSP manager, organized and collected patient data, and submitted analytical reports. Audited patient reports for accuracy and utilized program-specific software to ensure compliance.

Microsoft Word Excel Outlook PowerPoint Salesforce Data Analysis Process Improvement Project Management Database Management

Spa Concierge

The Cooper Hotel

Mar 2026 - Aug 2026 (5 months)

Greeted guests, managed check-ins/outs, scheduled appointments, and processed payments. Provided customer service and maintained facility cleanliness.

Customer Service Appointment Scheduling Payment Processing

Warehouse Associate

Amazon

Oct 2023 - Dec 2024 (1 year 2 months)

Received and put away incoming stock, picked and packed customer orders, and loaded boxes onto trucks. Used handheld scanners to track inventory.

Inventory Management Shipping Handheld Scanner

Medical Support Assistant

Veteran Affairs

Aug 2019 - Oct 2020 (1 year 2 months)

Greeted patients, scheduled appointments, and maintained communication with patients and providers. Advised management on administrative issues and ensured compliance with HIPAA requirements.

Patient Care Appointment Scheduling HIPAA compliance Data Entry Problem Solving

Guest Services

Tides Hotel Folly Beach

Jun 2017 - Aug 2019 (2 years 2 months)

Welcomed guests, handled reservations and payments, and resolved guest complaints. Operated Opera, Gmail, and Micros POS software.

Opera Customer Service Reservations Payment Processing

Cashier

CVS

Aug 2014 - Jun 2018 (3 years 10 months)

Greeted customers, operated cash register, processed payments, and assisted with product inquiries. Maintained store cleanliness and adhered to company policies.

Cash Handling Customer Service Inventory Management

Healthcare Promotions

Memorial Health

Jan 2017 - Apr 2018 (1 year 3 months)

Planned and implemented health and wellness fairs, facilitated educational training sessions, and networked with community partners. Developed strategic plans for community initiatives.

Event Planning Community Outreach Training Marketing Strategic Planning