DHDimitrije Hebar
@dimitrijehebar
I am a Project Manager in IT and Sales driving revenue growth, process improvements, and CRM-driven insights.
SerbiaWhat I'm looking for
I am a results-driven Project Manager in IT and sales, leading teams to improve revenue, retention, and operational efficiency. In my current role I led a sales team and contributed to a 17% increase in overall sales revenue while boosting customer retention by 20% and improving forecasting accuracy by 30%.
I combine CRM expertise, data analysis and technical-support experience—having provided first-level support for over 9,000 stores—to design training programs, streamline processes and implement advanced CRM tools that reduced manual workload by 20% and cut onboarding time by 40%. I bring proactive communication, vendor collaboration experience, and a solutions-oriented approach to help teams scale and meet targets.
Experience
Work history, roles, and key accomplishments
Project Manager
SBG
Sep 2023 - Present (1 year 11 months)
Led a sales team and enhanced administrative processes, boosting office efficiency by 12% and contributing to a 17% increase in sales revenue while improving forecasting accuracy by 30% and customer retention by 20%.
Dispatcher/Reservation Manager
Key-Transportation
Jun 2021 - Aug 2023 (2 years 2 months)
Managed reservations and dispatch operations with 100% booking accuracy, increasing customer satisfaction by 30% and optimizing routes to reduce operational costs by 15%.
NCProvided first-level technical support for 9,000+ Walmart and Sam’s Club stores, achieving a 95% first-contact resolution rate and reducing on-site technician deployments by 40% through remote troubleshooting and vendor collaboration.
Education
Degrees, certifications, and relevant coursework
College of Electrical Engineering and Computing
Bachelor's Degree, Computer Science
Pursuing a Bachelor's degree in Computer Science at the College of Electrical Engineering and Computing.
School of Electrical Engineering, Zemun
High School Diploma, Computer Science
Completed High School Diploma in Computer Science at the School of Electrical Engineering in Zemun in 2018.
Availability
Location
SerbiaAuthorized to work in
Job categories
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