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ANGELICA A. ARRIENDA

@angelica_arrienda

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Executive Virtual Assistant | Customer Service | Email and chat support | Real Time Analyst

Philippines

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What I'm looking for

Being someone that is highly organized and proficient, the position of a virtual assistant is very much suited to my natural abilities. I genuinely get the most satisfaction from a job where I’m responsible for serving other people. I feel a great sense of pride that the work I have done has a positive impact on my client’s goals.

Over the past 3 years of working in the BPO industry as a customer service representative got promoted to a real-time analyst role and 9 months of work experience as an Executive Virtual Assistant, I have gained lots of skills, qualities, and experience that have helped me to become a proficient and highly effective worker. I’m resourceful, flexible, and someone who will go out of their way to deliver exceptional service.

Experience

Work history, roles, and key accomplishments

REAL TIME ANALYST

Concentrix

Jun 2022 - Jan 2024 (1 year 7 months)

Utilizing my strong data analysis skills and proficiency in Microsoft Office Excel to track key performance metrics, identify trends, and make data-driven recommendations to improve call center operations.

Microsoft Excel Reporting Data Analysis Real Time Adherence (RTA)Workforce Management

COLLECTOR/CUSTOMER SERVICE REPRESENTATIVE

concentrix

Mar 2021 - Jun 2022 (1 year 3 months)

Find and contact clients to ask about their overdue payments, process payments and refunds.

Collections Debt Collection Data Collection Customer Service Phone Communication Communication Skills

EMAIL AND CHAT SUPPORT REPRESENTATIVE

Collective Solution

Oct 2020 - Jan 2021 (3 months)

Provide excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Educating customers about billing, payment processing and support policies and procedures.

Email Support Email Communication Phone Email Chat Support Customer Service Communication Skills

EXECUTIVE VIRTUAL ASSISTANT

Freelance

Jan 2020 - Oct 2020 (9 months)

Handled inbound customer chat conversations from various websites. Documented all customer information accurately in computer system, providing dated notes for future reference. Managing Inbox Management and administrative tasks.

Administrative Work Administrative Support Executive Assistant Inbox Management Calendar Management Travel Management