Lea May Chan
@leamaychan
Motivated operations/customer expert transitioning to executive assistant roles.
What I'm looking for
I am a motivated, detail-oriented operations customer expert with hands-on experience supporting clients, managing inquiries, schedules, and requests in a high-volume health insurance environment. I consistently maintain accuracy, confidentiality, and organized records while meeting performance standards.
I demonstrated strong time management, attention to detail, communication, and adaptability while handling multiple tasks simultaneously and supporting team productivity. I follow processes closely, meet deadlines, and adapt quickly to changing priorities.
I am eager to build a career as an Executive Assistant where I can contribute to team success, provide high-quality administrative and executive support, and grow professionally.
Experience
Work history, roles, and key accomplishments
Operations Customer Expert
Teleperformance
Jan 2023 - Dec 2024 (1 year 11 months)
Provided professional customer support for health insurance clients by managing inquiries, schedules, and requests with accuracy and confidentiality while maintaining detailed records and meeting performance standards.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Senior High School; Bachelor of Information Technology (partial), Science, Technology, Engineering, and Mathematics
2017 - 2019
Grade: GPA: 3.3 / 4.0
Completed Senior High School (STEM) from 2017 to 2019 and began Bachelor of Information Technology with one semester completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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