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@angeliacomeaux
Dedicated Customer Support Specialist with 5+ years of experience.
I am a dedicated and personable Customer Support Specialist with over five years of experience in resolving client inquiries and delivering high-quality service in fast-paced environments. My strong communication skills, patience, and problem-solving abilities have been recognized by both clients and colleagues alike. I am passionate about ensuring a positive customer experience and contributing to team success.
In my current role at Premium Parking, I respond to over 60 customer inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating. I troubleshoot technical issues and guide clients through onboarding and product usage, collaborating with sales and product teams to resolve escalated cases efficiently. My previous experience at Zingage SaaS allowed me to manage customer lifecycle interactions for a subscription-based product platform, where I documented client feedback and presented improvement opportunities to product managers.
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Work history, roles, and key accomplishments
Premium Parking
Mar 2021 - Present (4 years 8 months)
Responded to 60+ customer inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating. Troubleshot technical issues and guided clients through onboarding and product usage. Collaborated with sales and product teams to resolve escalated cases efficiently.
Zingage SaaS
May 2019 - Dec 2021 (2 years 7 months)
Managed customer lifecycle interactions for a subscription-based product platform. Documented client feedback and presented improvement opportunities to product managers. Resolved billing discrepancies and provided step-by-step guidance to users.
Midplaza Fitness Center
Jun 2017 - Apr 2019 (1 year 10 months)
Welcomed guests, answered service questions, and resolved membership issues. Handled scheduling, appointment management, and retail purchases.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
2011 - 2012
Completed high school education and obtained a diploma from New Orleans Job Corps. Focused on foundational academic subjects and vocational training.
Software and tools used professionally
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