Open to opportunities

Angel Chukwuemeka

@angelchukwuemeka

Highly organized administrative and customer support professional combining customer care, documentation, and accounting support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own customer support and administrative workflows, use documentation and reporting to drive clarity, and collaborate with a supportive team—preferably with remote flexibility and opportunities to grow.

I’m a highly organized Administrative & Customer Support Professional with strong experience in documentation, client communication, data management, and digital tools. I manage electronic files, prepare reports, handle customer inquiries across email/chat/calls, and coordinate tasks with professionalism and attention to detail—especially in remote environments.

In customer support, I improved customer satisfaction with fast, calm responses and increased ticket resolution speed through consistent tracking and follow-up, while preparing weekly customer insight reports for management. I also bring accounting support experience as an Assistant Finance Team Lead, streamlining bookkeeping and petty cash management, supporting invoice verification and reconciliation, and creating basic Excel reports for financial clarity—plus hands-on front-desk operations, attendance documentation, and a record of 99% accuracy in cash handling as a cashier.

Experience

Work history, roles, and key accomplishments

Cashier / Retail Associate

First Choice Stores

Jan 2022 - Jan 2023 (1 year)

Maintained 99% accuracy in cash handling and daily sales reconciliation. Improved checkout efficiency during peak hours, built customer rapport through friendly service, and supported stock checks to reduce inventory discrepancies.

Cash Handling Retail Customer Service Data Entry Attention To Detail Time Management

Customer Support & Social

Derma Essentials

Jan 2026 - Present (4 months)

Provided fast, calm customer support across chat, email, and phone, improving customer satisfaction. Tracked and followed up on customer tickets to increase resolution speed, prepared weekly customer insight reports, managed social media pages, and designed promotional graphics in Canva.

Customer Support Customer Insights Social Media Management Canva Email Support Phone Support

Finance & Marketing Lead

Fixstant Universal Industry

Jan 2025 - Present (1 year 4 months)

Streamlined bookkeeping and petty cash management to improve accuracy and organization. Supported invoice verification and reconciliation to reduce processing delays and created basic Excel reports for financial clarity while coordinating administrative tasks to improve team productivity.

Bookkeeping Petty Cash Reconciliations Administrative Support Data Management

Childcare Assistant

Monteremy Educational Services

Jan 2025 - Present (1 year 4 months)

Managed front-desk operations by welcoming parents, answering inquiries, and supporting daily school communication. Maintained attendance documentation and student records, supported teachers with activity planning, and created simple visual content for school updates and announcements.

Front Desk Operations Administrative Documentation Time Management

Education

Degrees, certifications, and relevant coursework

Caleb University

Bachelor of Science, Accounting, Finance and Taxation

Earned a B.Sc. in Accounting, Finance and Taxation and conducted research on the impact of corporate governance on the financial performance of firms in Nigeria.