Obinna Onwuka

I’m an accomplished customer service professional with 3+ years delivering high-impact support across diverse sectors. I specialize in omni-channel support—phone, e-mail, and chat—with a proven record of solving technical problems while staying focused on KPI adherence.

In my most recent role at ThePanelMedia, I delivered timely customer support via email and chat, consistently exceeding satisfaction KPIs and resolving escalated customer concerns. I troubleshot issues, provided accurate resolutions, and maintained a positive tone that keeps the customer experience smooth and stress-free.

I also blend customer support with growth-focused communication through social media. I developed and executed content strategies across platforms, driving 15% growth in followers within 3 months, improved engagement, and supported ad campaign performance by creating and managing multimedia posts and campaigns.

Earlier, as an Administrative/Finance Assistant with the Federal Character Commission, I supported preparation of financial documents and payment schedules, maintained accurate records for audits and compliance, and streamlined reporting processes to improve operational efficiency. I also contributed as a part-time assistant by providing administrative and data processing support and helping customers with technical and service needs.