Angela San Juan

Acted as a trusted gatekeeper for the CEO, managing personal reminders, scheduling, and executing personal tasks. Partnered with Operations Manager for HR functions, reviewed candidate profiles, tracked applicant pipelines, and created onboarding checklists.

Organized and sorted incoming emails, prioritized high-priority messages for VP attention, drafted professional responses, and tracked follow-ups. Managed email triage and supported executive communication.

Ensured timely responses and actions, scanned mailboxes for each assigned center, and entered data into the correct sales campaign within the client's content management system. Verified data with a reference guide to ensure accuracy and resolved errors.

Created claim tickets for customers for item damage, partial delivery, refund, cancellation, replacement, and discounts. Assisted with rescheduling deliveries, modifying orders, furniture protection plan inquiries, and delivery confirmations, while handling complaints and providing solutions.

Provided Internet, Cable, and Phone services across the US through phone calls. Served customers by selling products, creating tickets for technician appointments, handling service troubleshoot rapport, and managing order and account modifications.

Pursued a Bachelor of Science in Hospitality Management from 2021 to 2022.