Angela Bonton-Walls
@angelabonton-walls
Assistant manager specializing in operations, customer service, and accounts.
United StatesWhat I'm looking for
I am an experienced assistant manager and administrative professional with a strong background in operations, customer service, and accounts payable/receivable. I bring a calm, solutions-focused approach and a proven ability to manage multiple projects under pressure.
Over my career I have supported public and nonprofit organizations, including roles at a state Medicaid office and Columbus Metropolitan Housing Authority, where I streamlined processes and improved operational performance for programs serving vulnerable populations.
I have hands-on experience preparing board agendas, processing diverse insurance paperwork, and serving as a liaison between management and tenants, demonstrating strong communication, problem-solving, and analytical skills.
I am committed to delivering world-class service, training and mentoring staff, and contributing to process improvements that enhance efficiency and resident/customer satisfaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Ohio Department of Medicaid
Jan 2012 - Present (13 years 9 months)
Manage day-to-day administrative operations, prioritize projects to meet critical deadlines, and act as liaison between building management and tenants to ensure timely issue resolution and service continuity.
Customer Service Representative
Jobs and Family Services
Jan 2010 - Jan 2012 (2 years)
Provided front-line customer service and support for public assistance programs, resolved client issues diplomatically, and managed case-related documentation to ensure program compliance and timely assistance.
Administrative Assistant
Community Threads
Jan 2009 - Dec 2009 (11 months)
Performed administrative duties including processing insurance paperwork, preparing correspondence, and supporting program operations to maintain service delivery and organizational efficiency.
Assistant Manager
Columbus Metropolitan Housing Authority
Jan 2002 - Dec 2009 (7 years 11 months)
Supported property operations and tenant relations, streamlined application processes for a senior residence adding 100 tenants, supervised staff on maintenance and inspections, and prepared materials for board-level meetings.
Customer Service / Underwriter Assistant
United Commercial Travelers of America
Jan 1994 - Dec 2001 (7 years 11 months)
Assisted underwriting operations and delivered customer service support by processing applications, cancellations, and reinstatements while ensuring accurate documentation and timely client communications.
Education
Degrees, certifications, and relevant coursework
Harrison College
Associate Degree, Business Management
Associate Degree in Business Management completed at Harrison College in Groveport, OH.
CUColorado Technical University
Associate Degree, Business Administration
Associate Degree in Business Administration completed at Colorado Technical University in Colorado Springs, CO.
CUColorado Technical University
Bachelor of Business Administration, Business Administration/Health Management
Bachelor of Business Administration with a focus in Health Management from Colorado Technical University in Colorado Springs, CO.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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