Angela Akabueze
@angelaakabueze
Hospitality HND student aspiring CRM specialist focused on guest experience.
NigeriaWhat I'm looking for
I am an HND Hospitality Management student blending hands-on hospitality experience with CRM knowledge to improve guest satisfaction and retention. I have practical front-desk experience and volunteer event coordination background.
I work with CRM tools including HubSpot, Salesforce, Freshdesk and Zoho, and I apply strong communication, teamwork, and problem-solving skills to resolve customer inquiries and streamline operations. At MaxB Continental Hotel I assisted check-ins/check-outs, maintained accurate guest records, and coordinated across departments to improve service delivery.
I am passionate about combining hospitality operations and customer relationship management to deliver service excellence and support growth in guest loyalty and operational efficiency.
Experience
Work history, roles, and key accomplishments
Front Desk Intern
MaxB Continental Hotel
Jan 2024 - Present (1 year 10 months)
Assisted with guest check-ins/check-outs and maintained accurate guest records, resolved customer inquiries and complaints to improve satisfaction, and coordinated with departments to ensure smooth service delivery.
Event Support Assistant
Federal Polytechnic Oko
Jan 2023 - Dec 2023 (11 months)
Supported planning and coordination of student and departmental events, managed logistics including venue setup and scheduling, and provided attendee information while resolving minor issues to ensure seamless execution.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Oko
Higher National Diploma, Hospitality Management
2023 -
Activities and societies: Event support assistant (volunteer); front desk internship duties related to guest check-in/out and front office operations.
HND in Hospitality Management program focused on hospitality operations, guest experience management, and event coordination.
HVHubSpot (Certification - In view)
Certification, CRM
Pursuing HubSpot CRM certification to gain practical CRM tool and customer relationship management skills.
SVSalesforce Trailhead (Certification - In view)
Certification, CRM
Pursuing Salesforce Trailhead credentials to develop skills in Salesforce CRM and customer service workflows.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Angela?
You can contact Angela and 90k+ other talented remote workers on Himalayas.
Message AngelaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
