Open to opportunities

Anesuishe Lynn Mutsani

@anesuishelynnmutsani

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Detail-oriented professional with extensive experience in customer service.

Ireland

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What I'm looking for

I am looking for a role that values customer-centric solutions and offers opportunities for professional growth.

I am a detail-oriented and compassionate professional with over five years of experience in customer service, data management, and client support within the telecoms and digital services sector. My expertise lies in handling high volumes of customer interactions across various platforms, including calls, email, and chat. I have a strong track record of resolving technical issues, processing mobile payments, and guiding users through digital and insurance services.

Throughout my career, I have proven my ability to manage administrative workflows and maintain accurate case records. I am committed to service quality improvements, often analyzing and reporting recurring user challenges. My experience includes creating onboarding materials and troubleshooting guides, which have significantly enhanced customer experience. I pride myself on being a confident communicator and a natural problem-solver, adept at using tools like Zendesk and Microsoft Office to deliver empathetic and solution-focused support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Healthcare Assistant

St Francis Nursing Home

Jun 2023 - Present (2 years)

Delivered consistent, high-quality care to residents in a clinical setting. Maintained accurate documentation and collaborated effectively with nursing staff.

Patient Care Documentation Interpersonal Skills Communication

Marketing Personnel

ZIMKOHA

Jun 2019 - Present (6 years)

Responded to client inquiries via email and chat with clear, solution-based support. Created onboarding materials, FAQs, and troubleshooting guides to improve customer experience. Provided live product demos and remote training that increased user satisfaction and adoption.

Customer Service Onboarding Troubleshooting Product Demos Client Communication Slack

Customer Service Representative

Econet Wireless Zimbabwe

Mar 2014 - Present (11 years 3 months)

Handled high volumes of customer inquiries across multiple channels (calls, emails, texts), providing support on issues related to mobile data, airtime, SIM registration, and general service questions. Assisted customers with mobile money services (EcoCash), including payment troubleshooting, transaction reversals, and verification of successful transfers.