AUArnaud User
@arnauduser
Bilingual customer service and data analyst with a passion for technology.
IrelandWhat I'm looking for
I am a dedicated customer service and data analyst with a strong passion for providing exceptional service and optimizing user experiences. With over five years of experience in various roles, including my current position at Telus International, I have contributed to the development of a widely-used voice-activated assistant, enhancing its performance across multiple languages. My ability to collaborate with cross-functional teams has been instrumental in achieving high satisfaction rates and improving operational efficiency.
Throughout my career, I have demonstrated a keen ability to analyze data and automate reporting processes, which has significantly improved efficiency in my previous roles. My bilingual proficiency in English and French allows me to connect with diverse customers, ensuring their needs are met with the utmost care and attention. I thrive in fast-paced environments and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Data Analyst
Telus International AI
Jan 2019 - Apr 2024 (5 years 3 months)
Contributed to the development and optimization of a widely-used voice-activated assistant, improving user interaction and enhancing response accuracy. Collaborated with cross-functional teams to improve the assistant’s performance in multiple languages.
Call Center Agent
Telus International
Jan 2019 - Jan 2019 (0 months)
Delivered high-quality customer service via phone, email, and chat, maintaining a satisfaction rating of over 90%. Successfully resolved complex customer issues and adapted to rapidly changing policies.
Hotel Receptionist
Hotel La Mere Poulard
Jan 2018 - Feb 2018 (1 month)
Welcomed guests to the hotel, managed payments, answered inquiries, and resolved customer complaints while managing group bookings for various services.
Waiter
Restaurant Le Petit Paris
Jan 2018 - Feb 2018 (1 month)
Provided attentive and friendly service to guests in a busy environment, efficiently taking and delivering orders while managing customer requests and resolving issues.
Barista
Green Beanery
Jan 2017 - Apr 2017 (3 months)
Greeted customers and prepared food and drinks while managing cash register operations and training new team members in customer service best practices.
Cultural Development and Animation
Media Library
Mar 2014 - Mar 2015 (1 year)
Promoted culture and organized events, guided users of the library, and developed quizzes about cinema and literature for adolescents.
Education
Degrees, certifications, and relevant coursework
University of Nantes
Professional Bachelor, Urbanism
2015 - 2016
Studied Urbanism and territory development, focusing on sustainable practices and community engagement in urban planning.
High School Charles Peguy
Technical Degree, Rural Development
2014 - 2015
Pursued a Technical Degree in Rural areas development and animation, emphasizing community development and environmental sustainability.
High School Victor Louis
Degree in Communication and Information, Communication
2013 - 2014
Completed a Degree in Communication and Information, focusing on media studies and effective communication strategies.
High School Victor Louis
High School Diploma, Social and Economic Sciences
2009 - 2013
Achieved a High School Diploma in Social and Economic Sciences, providing a foundation in social sciences and economic principles.
Availability
Location
IrelandAuthorized to work in
Job categories
Interested in hiring Arnaud?
You can contact Arnaud and 90k+ other talented remote workers on Himalayas.
Message ArnaudFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
