Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
AS@anerasanaa
Detail-oriented IT Support Technician with 5+ years of experience.
ZimbabweI am a detail-oriented and tech-savvy IT Support Technician with over 5 years of experience in high-volume, customer-facing environments. My expertise lies in resolving hardware, software, and network issues across various platforms, including Windows, macOS, and Chrome OS. I have a proven track record of utilizing ticketing systems like ServiceNow to manage and resolve IT tickets efficiently, ensuring minimal downtime and high user satisfaction.
In my current role at Inspiroz, I deliver technical support to students and school staff, where I excel in explaining complex IT solutions in a simple manner. My strong communication skills allow me to effectively assist non-technical users, and I am committed to following up post-resolution to ensure complete satisfaction. I am actively pursuing my CompTIA Security+ certification to deepen my knowledge in cybersecurity, which I believe is crucial in today’s tech landscape.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Inspiroz
Feb 2024 - Present (1 year 9 months)
Delivered technical support for students and school staff, resolving issues with laptops, desktops, and Chromebooks. Utilized ServiceNow to track and resolve IT tickets including software errors, network connectivity, and access issues. Performed password resets and managed basic Active Directory user tasks.
Garuda Labs, Inc.
Aug 2023 - Present (2 years 3 months)
Provided exceptional customer service during live events, ensuring guest satisfaction and smooth event execution. Managed multiple client needs under tight timeframes while maintaining professionalism and attention to detail.
Wawa
Dec 2021 - Aug 2023 (1 year 8 months)
Delivered exceptional service in customer-facing and kitchen operations, utilizing time management skills to ensure smooth workflow and customer satisfaction. Trained and mentored new staff, improving team productivity and efficiency.
Chick-fil-A
Apr 2020 - Sep 2021 (1 year 5 months)
Contributed to a 25% increase in drive-thru efficiency through excellent teamwork and customer-first focus. Resolved customer concerns using problem-solving skills and professional communication, ensuring customer satisfaction and repeat business.
Degrees, certifications, and relevant coursework
High School Diploma, Technology, Engineering, Mathematics
Completed a comprehensive curriculum focused on technology, engineering, and mathematics. Gained foundational knowledge in STEM fields, preparing for further studies and career development.
Software and tools used professionally
ZimbabweYou can contact Anera and 90k+ other talented remote workers on Himalayas.
Message AneraSAMWEL KISEKWA
Customer Support Team Lead, Lawton Lighthouse
AWAlexis Waterfield
Apparel Team Associate, Walmart
JCJayden Carter
Consumer Contact Center Assistant II, LexisNexis Risk Solutions
JRJosiah Rios
Student Helpdesk Support, Liberty University
Bankole Akingbola
IT Support, Catapult Systems
Eric Gbaleh
Desktop Support Engineer, Medtronic (Wipro)
Tone Dibiase
Help Desk Analyst, Cooley LLP
Anthony Short
Intern, CGI Federal
Daniel Reid
Customer Service Representative, Global Response
Nicholas Cezar
IT Service Desk Tech I, INSPYR
United States