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@anerasanaa
Detail-oriented IT Support Technician with 5+ years of experience.
I am a detail-oriented and tech-savvy IT Support Technician with over 5 years of experience in high-volume, customer-facing environments. My expertise lies in resolving hardware, software, and network issues across various platforms, including Windows, macOS, and Chrome OS. I have a proven track record of utilizing ticketing systems like ServiceNow to manage and resolve IT tickets efficiently, ensuring minimal downtime and high user satisfaction.
In my current role at Inspiroz, I deliver technical support to students and school staff, where I excel in explaining complex IT solutions in a simple manner. My strong communication skills allow me to effectively assist non-technical users, and I am committed to following up post-resolution to ensure complete satisfaction. I am actively pursuing my CompTIA Security+ certification to deepen my knowledge in cybersecurity, which I believe is crucial in today’s tech landscape.
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Work history, roles, and key accomplishments
Inspiroz
Feb 2024 - Present (1 year 9 months)
Delivered technical support for students and school staff, resolving issues with laptops, desktops, and Chromebooks. Utilized ServiceNow to track and resolve IT tickets including software errors, network connectivity, and access issues. Performed password resets and managed basic Active Directory user tasks.
Garuda Labs, Inc.
Aug 2023 - Present (2 years 3 months)
Provided exceptional customer service during live events, ensuring guest satisfaction and smooth event execution. Managed multiple client needs under tight timeframes while maintaining professionalism and attention to detail.
Wawa
Dec 2021 - Aug 2023 (1 year 8 months)
Delivered exceptional service in customer-facing and kitchen operations, utilizing time management skills to ensure smooth workflow and customer satisfaction. Trained and mentored new staff, improving team productivity and efficiency.
Chick-fil-A
Apr 2020 - Sep 2021 (1 year 5 months)
Contributed to a 25% increase in drive-thru efficiency through excellent teamwork and customer-first focus. Resolved customer concerns using problem-solving skills and professional communication, ensuring customer satisfaction and repeat business.
Degrees, certifications, and relevant coursework
High School Diploma, Technology, Engineering, Mathematics
Completed a comprehensive curriculum focused on technology, engineering, and mathematics. Gained foundational knowledge in STEM fields, preparing for further studies and career development.
Software and tools used professionally
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