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Anera Sanaa

@anerasanaa

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Detail-oriented IT Support Technician with 5+ years of experience.

Zimbabwe

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What I'm looking for

I am looking for a role that values clear communication, offers opportunities for growth, and allows me to leverage my technical skills in a supportive environment.

I am a detail-oriented and tech-savvy IT Support Technician with over 5 years of experience in high-volume, customer-facing environments. My expertise lies in resolving hardware, software, and network issues across various platforms, including Windows, macOS, and Chrome OS. I have a proven track record of utilizing ticketing systems like ServiceNow to manage and resolve IT tickets efficiently, ensuring minimal downtime and high user satisfaction.

In my current role at Inspiroz, I deliver technical support to students and school staff, where I excel in explaining complex IT solutions in a simple manner. My strong communication skills allow me to effectively assist non-technical users, and I am committed to following up post-resolution to ensure complete satisfaction. I am actively pursuing my CompTIA Security+ certification to deepen my knowledge in cybersecurity, which I believe is crucial in today’s tech landscape.

Experience

Work history, roles, and key accomplishments

Current

Banquet Server

Current

Garuda Labs, Inc.

Aug 2023 - Present (1 year 11 months)

Provided exceptional customer service during live events, ensuring guest satisfaction and smooth event execution. Managed multiple client needs under tight timeframes while maintaining professionalism and attention to detail.

Customer Service Event Management Client Relations Communication Time Management

Current

IT Support Technician

Current

Inspiroz

Feb 2024 - Present (1 year 5 months)

Delivered technical support for students and school staff, resolving issues with laptops, desktops, and Chromebooks. Utilized ServiceNow to track and resolve IT tickets including software errors, network connectivity, and access issues. Performed password resets and managed basic Active Directory user tasks.

ServiceNow Active Directory

Front and Back of House Associate

Wawa

Dec 2021 - Aug 2023 (1 year 8 months)

Delivered exceptional service in customer-facing and kitchen operations, utilizing time management skills to ensure smooth workflow and customer satisfaction. Trained and mentored new staff, improving team productivity and efficiency.

Customer Service Time Management Training Mentoring Workflow Management

Front of House Team Member

Chick-fil-A

Apr 2020 - Sep 2021 (1 year 5 months)

Contributed to a 25% increase in drive-thru efficiency through excellent teamwork and customer-first focus. Resolved customer concerns using problem-solving skills and professional communication, ensuring customer satisfaction and repeat business.

Customer Service Teamwork Problem Solving Communication Efficiency Improvement

Education

Degrees, certifications, and relevant coursework

STEM Academy at Showalter

High School Diploma, Technology, Engineering, Mathematics

Completed a comprehensive curriculum focused on technology, engineering, and mathematics. Gained foundational knowledge in STEM fields, preparing for further studies and career development.