Open to opportunities

Aneke Ebube

@anekeebube

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I resolve customer and technical issues across chat, email, and phone with clear, empathetic support.

Nigeria

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What I'm looking for

I'm looking for a remote customer or technical support role where I can resolve issues across chat, email, and phone, simplify technical problems for users, and contribute to strong customer satisfaction and repeatable support processes.

At Click Technologies, I advised 100+ customers on mobile devices, processed refunds and replacements, and resolved device issues such as password resets, app installation, and connectivity problems.

I increased customer satisfaction by 20% through proactive, plain-language communication and multichannel follow-up across WhatsApp, email, and phone. I also documented escalated solutions in Excel to resolve recurring issues faster.

Previously at CATA Automated Systems, I resolved 70+ Intercom tickets with a 93% first-contact resolution rate while maintaining SLA-focused, SOP-driven support. I'm equipped for remote shift work with a dedicated home office, backup power, and high-speed internet.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Click Technologies

Nov 2023 - Feb 2026 (2 years 3 months)

Processed refunds and product replacements, advised customers on mobile devices, and diagnosed technical issues. Boosted customer satisfaction by 20% through proactive communication and escalated complex tickets while documenting solutions.

Customer Support Refund Processing Technical Troubleshooting WhatsApp Email Support Phone Support Documentation

Technical Support Intern

CATA Automated Systems

Mar 2023 - Sep 2023 (6 months)

Resolved a high-volume queue of 70+ support tickets via Intercom, achieving a 93% first-contact resolution rate. Documented interactions and standardized procedures using Google Sheets, delivering SOP-driven support and preparing reports.

Intercom Ticketing First Contact Resolutions Google Sheets Documentation SOPs Escalation Management

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor of Engineering, Electronic and Computer Engineering

2019 - 2024

Pursued a Bachelor of Engineering in Electronic and Computer Engineering, gaining a strong foundation in electronics, computer systems, and engineering principles.