Rufus Igbinosa

I’m a customer-focused Support Specialist with 5+ years of experience delivering exceptional service across telecommunications, e-commerce, and fleet management. I consistently drive performance outcomes, including 95–98% CSAT, while resolving 65+ tickets daily.

I’m strongest in frontline technical issue troubleshooting—handling system access and password management, software installation support, and hardware & network diagnostics. I provide clear, customer-friendly explanations to reduce downtime and prevent repeat contacts.

I work efficiently within CRM and ticketing systems like Zoho, Salesforce, Zendesk, and HubSpot, while maintaining detailed documentation, SLA compliance, and performance metrics tracking. I’m also experienced in conflict resolution and process improvement to keep service quality high.

From handling orders, refunds, and product inquiries to escalating complex issues with proactive follow-up, I bring a hands-on, metrics-driven mindset. I aim to combine technical problem-solving with exceptional communication to consistently exceed customer and operational targets.