Damilola Olaoye

I’m a Customer Support Specialist with 3+ years of experience delivering high-volume customer support across phone, email, and live chat, including SaaS, E-Commerce, telecom, and technical support. I’m passionate about technology, remote support operations, and turning every interaction into an excellent customer experience.

In my most recent role (remote), I served as the first point of contact through live chat and email, handling 50–70+ conversations daily while keeping accuracy and empathy high. I took full ownership of complex, sensitive cases and resolved 90%+ escalations without further escalation, processing 200+ warranty claims monthly with an average resolution time under 48 hours.

I’m highly focused on SLA and customer outcomes—consistently meeting first-response and resolution targets, and reducing repeat issues and refund requests by 15% through customer education and better workflows. I document recurring complaints and feedback, collaborate with cross-functional teams to address systemic issues, and maintain strong customer trust through clear communication, follow-ups, and detailed CRM records.