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Anees Fatima Commissioner

@aneesfatimacommissio

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Technical Support Engineer with 7 years of experience in IT.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth and challenges in technical support.

I am a Technical Support Engineer with 7 years of total experience, including 2 years specifically in L1/L2 operations. My expertise lies in troubleshooting and resolving product issues efficiently, leveraging strong product knowledge to quickly identify and rectify problems. I have a proven track record in Incident, Problem, and Change Management, which enables me to lead the diagnosis and resolution of complex user issues effectively.

Currently, I work at Globant India Pvt Ltd as a Technical Support Engineer (L2 Operations), where I manage major incidents and ensure timely communication with both business and IT management. I am skilled in using various tools such as Splunk, ServiceNow, and Freshdesk, and I have experience with programming languages like SQL, Java, and C. My commitment to improving processes and enhancing user experience drives my work, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer - L2

Current

Globant India Pvt Ltd

Aug 2023 - Present (1 year 10 months)

As a Technical Support Engineer (L2), I troubleshoot and resolve L1/L2 product issues, manage incidents, and improve application stability. I coordinate with development teams and handle user queries efficiently, ensuring minimal downtime and effective communication.

Windows MacOS SQL Java Python ServiceNow Splunk Freshdesk MySQL Active Directory

IT Admin and Freelancer

KLE NTPC Solapur

Jun 2019 - May 2022 (2 years 11 months)

Managed IT operations and provided technical support as a freelancer. Responsible for system administration and ensuring smooth IT operations.

Windows SQL ITIL

IT Admin and Lecturer

Crescent Junior College

Jun 2016 - May 2018 (1 year 11 months)

Served as an IT Admin and Lecturer, providing technical support and teaching computer science subjects. Developed educational materials and managed IT infrastructure.

HTML CSS JavaScript Angular Bootstrap

Education

Degrees, certifications, and relevant coursework

Walchand Institute of Technology

Bachelor of Engineering, Computer Science

Grade: 8.43 (GPA), 79.41% (Final year degree)

Activities and societies: Participated in projects involving Android app development and dynamic website creation.

Completed a Bachelor of Engineering in Computer Science with a GPA of 8.43 and 79.41% in the final year. Engaged in various projects including an Android App on Share Market, an ATM Banking Model, and developed dynamic websites using core technologies such as HTML, CSS, JavaScript, and Angular.