Open to opportunities

Andy User

@andyuser4

Message

COO and SaaS operations leader driving growth and retention.

United Kingdom

Message

What I'm looking for

I seek senior operational or product leadership roles at scaling SaaS companies where I can drive ARR/NRR growth, optimise retention, embed data-driven processes, and lead remote teams toward scalable product and commercial outcomes.

I am a Chief Operating Officer and SaaS operations leader with 20+ years scaling technology businesses from seed to international growth. I have driven ARR and NRR growth, delivered £6m ARR (+25% YoY), reduced churn by 35%, improved onboarding CSAT by 15%, and scaled platforms from a few customers to 2,000+ clients across multiple countries.

I own product strategy, P&L, board reporting and cross-functional leadership, embedding Agile delivery, RevOps and data-driven decision making. I build and retain remote/hybrid teams, introduced modular features that increased upsell revenue by 20%, and improved UX to reduce drop-offs by 60% while maintaining 90%+ staff retention.

Experience

Work history, roles, and key accomplishments

Current

Chief Operating Officer

Current

Coordinate

Aug 2017 - Present (8 years 4 months)

Scaled a bookings management SaaS from 3 to 2,000+ B2B customers and 2.5M B2B2C users, delivering £6M ARR (+25% YoY) through pricing optimisation and upsell while reducing booking drop-offs 60% and improving CSAT.

SaaS Operations Product Strategy & Customer Success P L Ownership Agile Delivery Upsell Data Driven Decision Making

Head of Product & Operations

Self-Employed

May 2010 - Jul 2017 (7 years 2 months)

Consulted for SaaS startups and enterprises delivering MVPs and GTM strategies that reduced onboarding time 25% and improved CSAT 15% while embedding Agile delivery to accelerate time-to-market.

Product Ownership Go To Market Agile Onboarding & Customer Success Stakeholder Management Roadmapping

Head of Product & Operations

Intechnology Group

Apr 2008 - Apr 2010 (2 years)

Launched a cellular Push-to-Talk SaaS with GPS and lone-worker features, secured multimillion-pound enterprise contracts, and implemented sprint-based Agile to improve delivery timelines.

SaaS Agile Scrum GPS Delivery Management Stakeholder Engagement