Andy User
@andyuser4
COO and SaaS operations leader driving growth and retention.
What I'm looking for
I am a Chief Operating Officer and SaaS operations leader with 20+ years scaling technology businesses from seed to international growth. I have driven ARR and NRR growth, delivered £6m ARR (+25% YoY), reduced churn by 35%, improved onboarding CSAT by 15%, and scaled platforms from a few customers to 2,000+ clients across multiple countries.
I own product strategy, P&L, board reporting and cross-functional leadership, embedding Agile delivery, RevOps and data-driven decision making. I build and retain remote/hybrid teams, introduced modular features that increased upsell revenue by 20%, and improved UX to reduce drop-offs by 60% while maintaining 90%+ staff retention.
Experience
Work history, roles, and key accomplishments
Chief Operating Officer
Coordinate
Aug 2017 - Present (8 years 4 months)
Scaled a bookings management SaaS from 3 to 2,000+ B2B customers and 2.5M B2B2C users, delivering £6M ARR (+25% YoY) through pricing optimisation and upsell while reducing booking drop-offs 60% and improving CSAT.
Head of Product & Operations
Self-Employed
May 2010 - Jul 2017 (7 years 2 months)
Consulted for SaaS startups and enterprises delivering MVPs and GTM strategies that reduced onboarding time 25% and improved CSAT 15% while embedding Agile delivery to accelerate time-to-market.
Head of Product & Operations
Intechnology Group
Apr 2008 - Apr 2010 (2 years)
Launched a cellular Push-to-Talk SaaS with GPS and lone-worker features, secured multimillion-pound enterprise contracts, and implemented sprint-based Agile to improve delivery timelines.
Education
Degrees, certifications, and relevant coursework
Liverpool John Moores University
Bachelor of Arts, Business & Management
1997 - 2000
Completed a Bachelor of Arts in Business & Management from 1997 to 2000, focusing on core business disciplines and management principles.
Availability
Location
Authorized to work in
Job categories
Skills
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