Charlie Norton

I've spent nine years building In-gage from its first commercial hire into a stakeholder role spanning sales, account management, marketing, partnerships, invoicing, and product delivery.

At In-gage, I run commercial operations for a ~£300k ARR Salesforce-native AI SaaS business serving enterprise clients globally. I manage client relationships from first contact through retention and lead a distributed engineering team of around 10 people across India and Pakistan.

I've led two AI platform builds as product owner: a 9-module school automation platform used across 100–300 schools, delivered at a £50k build fee plus £12k monthly recurring maintenance, and a facilities management platform delivered at £50k plus £4.5k monthly recurring maintenance. I turn client needs into requirements, commercial models, roadmaps, and deliverable products.

Outside work, I founded Tappy Jam, an annual extreme sports charity event that has raised over £35k for CALM through sponsorships, licensing, logistics, marketing, and event management.