At Geotab, I led product and technology initiatives for the SMB business, translating customer and operational problems into prioritised product requirements and delivery. I defined an AI-powered Jira assistant use case for ticket triage and first-line troubleshooting, retaining human judgement for complex decisions.
At Verizon Connect, I owned product strategy and delivery for commercial and customer initiatives, including External View Cameras and DVIR. I also led the Salesloft implementation from evaluation through launch and adoption, reaching ~75% adoption across global sales teams.

