Andy Gheorghe

Gathered and translated business needs into functional requirements, user stories, and acceptance criteria. Facilitated workshops and gap analyses, and integrated AI-assisted workflows to improve efficiency.

Coordinated software support requests, triaging and investigating issues. Acted as liaison between end-users and developers, and authored support documentation and knowledge-base material.

Managed customer accounts and served as primary point of contact, coordinating cross-departmental operations across sales, production, logistics, and finance.

Collected participant data and biological samples across multiple locations using digital tracking tools, maintaining strict compliance with data governance standards.

Planned and delivered teaching sessions, and evaluated individual and group performance.

Provided public guidance and managed enquiry records in a fast-paced environment.

Managed end-to-end event planning, contract negotiations, supplier logistics, and operational budgets.

Completed an MSc in Information Technology at Robert Gordon University from 2022 to 2023.

Studied Civil Engineering at the University of Aberdeen from 2012 to 2016.

Earned a Bachelor's Degree in Finance & Administration from UCDC University in Bucharest from 2004 to 2007.