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@zayanasajna
Results-driven Business Analyst
As a seasoned Business Analyst with 4 years of experience, I have a proven track record of delivering high-impact business and systems analysis for world-renowned clients in dynamic, fast-paced environments. I excel in managing and designing complex requirements, facilitating workshops, and engaging with cross-functional teams to drive user-centric design and solution implementation.
With a strong focus on achieving business outcomes, I have honed my skills in Agile principles, user story development, and stakeholder management. My expertise in process mapping and optimization, database management, and cloud platforms has enabled me to drive significant improvements in project delivery time and customer engagement.
Throughout my career, I have demonstrated my ability to lead and mentor teams, equipping them with the skills needed for effective requirement gathering and process optimization. I am committed to continuous learning and professional development, with a strong passion for staying up-to-date with the latest technologies and trends.
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Work history, roles, and key accomplishments
RevAIsor Ltd
Jul 2024 - Present (1 year 4 months)
Led requirements gathering for CRM systems, documenting process flows, and defining functional and non-functional requirements. Collaborated with international teams to enhance customer journey and improve processing time.
Infosys
Apr 2023 - Sep 2023 (5 months)
Managed cross-functional teams for a large-scale digital experience project, acting as the liaison between stakeholders and technical teams. Developed user stories and mentored entry-level employees.
Infosys
Feb 2020 - Apr 2023 (3 years 2 months)
Gathered and analyzed business requirements for e-commerce platforms, led UX design discussions, and ensured successful User Acceptance Testing, resulting in reduced post-deployment issues.
Infosys
Sep 2019 - Feb 2020 (5 months)
Assisted in gathering technical requirements and participated in Agile sprint planning meetings, supporting the development of an open-source digital platform that increased user engagement.
Degrees, certifications, and relevant coursework
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