Open to opportunities

Andy Chiang

@andychiang

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AI Operations & Marketing Specialist turning messy CRM data into automated workflows.

United States

Message

What I'm looking for

I’m looking for a role where I can combine AI automation with CRM and marketing operations—turning messy data into reliable HubSpot workflows, improving pipeline quality, and optimizing processes that teams can actually use.

I’ve built my career around keeping complex systems running smoothly—whether that’s physical supply chains or digital CRM processes. I’ve found the same outcome matters everywhere: precision and efficiency that holds up in real operations.

Currently, I’m bridging operational rigor with AI-driven marketing by combining CRM architecture, AI automation, and systems logistics. In my HubSpot work, I’m deploying the Breeze AI toolkit to automate complex workflows and improve CRM data hygiene.

Alongside that, I’ve engineered end-to-end lead generation funnels and used AI agents to personalize marketing assets in a tech-heavy logistics market. I’ve also developed AI-driven segmentation strategies for logistics decision-makers and reduced manual intervention by re-engineering digital workflows and integrating AI tools directly into core CRM configurations.

Earlier in my journey, I managed manufacturing workflows, supply chain coordination, and onsite installations for industrial clients, and I started with mission-focused automated logistics in the U.S. Army. Across roles, I’ve consistently taken messy inputs and translated them into scalable, reliable systems—then trained others to run them confidently.

Experience

Work history, roles, and key accomplishments

Current

AI Operations & Marketing Specialist

Current

Parker Dewey

Apr 2025 - Present (1 year)

Deployed the Breeze AI toolkit in HubSpot to automate complex workflows and improve CRM data hygiene. Engineered lead-generation funnels with AI agents for personalized marketing and built AI-driven segmentation strategies for logistics decision-makers, reducing manual intervention through workflow re-engineering.

HubSpot AI Automation Data Hygiene Workflow Automation AI Agents Personalization B2B Marketing Process Optimization

Operations Consultant

Self Employed

Jun 2022 - Apr 2025 (2 years 10 months)

Provided operational advisory services for small-scale logistics clients, focusing on process improvement and workflow optimization across supply chain operations. Developed CRM systems and marketing automation platform proficiency to support efficient, repeatable operating workflows.

Operations Consulting Process Improvement Workflow Optimization Supply Chain Logistics CRM Systems Marketing Automation Business Process Optimization

Manufacturing Operations Specialist

Yong Qi Solutions

Nov 2017 - Jun 2022 (4 years 7 months)

Managed time-critical inventory and supply workflows for industrial and semiconductor clients, coordinating production deadlines with assembly and warehouse teams. Resolved inbound and outbound logistics bottlenecks and documented delivery confirmations and incidents to maintain operational transparency.

Inventory Management Supply Chain Coordination Logistics Bottleneck Resolution Delivery Confirmation

Operations Coordinator

Nippon Express

Oct 2016 - Nov 2017 (1 year 1 month)

Led real-time freight logistics and served as the point of contact for warehouse and delivery coordination. Managed international documentation, maintained order accuracy in logistics software, and resolved shipping delays and exceptions through proactive communication.

Logistics Logistics Coordination Order Management Regulatory Compliance Logistics Software Delay And Exception Handling

Commercial Logistics Coordinator

Liberty Global Logistics

Jul 2014 - Oct 2016 (2 years 3 months)

Oversaw commercial logistics workflows to support efficient movement of goods across global trade networks. Coordinated end-to-end sea freight cycles, managed international trade compliance, and resolved bottlenecks by aligning carriers with internal teams.

International Trade Compliance Workflow Management Stakeholder Management

Automated Logistics Specialist

U.S. Army

Aug 2006 - Aug 2013 (7 years)

Managed automated systems for accountability of mission-critical supplies in high-urgency environments. Operated military inventory management systems to maintain supply accuracy and readiness, serving as a protocol-driven point of contact for logistical requests and emergency tracking.

Inventory Management Supply Tracking And Accountability Operational Readiness High Urgency Operations