Lee Cox

I’m a results-driven Business Analyst and automation expert with 5+ years leading CRM, marketing automation, and Agile software delivery. I specialize in transforming business chaos into seamless automated workflows—turning vision into scalable systems that drive growth and efficiency.

I lead cross-functional technical teams through full SDLC cycles, from business analysis and backlog refinement to deployment and stakeholder reporting. I’m especially strong at CRM implementation, data migration, and enterprise platform integration, including large-scale legacy-to-modern transitions with “zero data loss.”

My work blends process design and data-driven optimization across tools like Go High Level, HubSpot, Salesforce, ServiceNow, and JIRA. I’ve delivered measurable impact such as “cutting resolution time by 25%,” “boosting customer satisfaction by 15%,” and “enhancing operational efficiency by 30%” through Lightning Experience workflows, third-party integrations, and cross-platform automation.

I also bring systems-thinking and continuous improvement to every engagement—using process gap analysis, risk identification/mitigation, and workflow redesign to reduce cycle time and manual effort. From “launching AI-powered chatbot and automation” handling 3,500+ monthly interactions to supporting K–12 standardized testing deployments on-site, I build clarity, align stakeholders, and make execution repeatable under real-world constraints.