Andrés Chávez

Supervise store operations, leading customer service and sales team performance while ensuring product organization and visual merchandising. Manage cash, inventory, staff evaluations, and action plans to meet sales targets and KPIs.

Drive team engagement and active selling while ensuring compliance with sales procedures and customer service standards. Train staff on sales techniques and product knowledge and support achievement of sales targets and KPIs.

Managed daily store operations, including opening and closing, while organizing and supervising store departments to maintain high customer service standards. Prepared sales and operational reports, oversaw stock and inventory, coordinated schedules, and evaluated sales staff performance.

Supported management by preparing reports and presentations and maintaining databases and records. Assisted customers through the sales process, processed cash and card payments, and helped improve sales processes for efficiency and quality.

Demonstrated products to drive sales and maintained up-to-date product and service knowledge. Prepared and presented commercial proposals and conducted post-sale follow-ups to ensure customer satisfaction.

Designed and executed sales strategies and performed product demonstrations to drive brand positioning at point of sale. Coordinated with departments to deliver integrated customer service and support merchandising activities.

Developed and executed commercial strategies, conducting product demonstrations and supporting customer service delivery. Implemented in-store brand positioning strategies and coordinated with teams to meet sales goals.

Enrolled in Electronic Engineering at Universidad Católica de Santa María starting in May; the program is incomplete.

Studying International Business Administration at Instituto del Sur starting in March 2025.