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Ivan Velasque

@ivanvelasque

Commercial Executive at SiriusXM / Teleperformance who increased upselling conversion by 15% and reduced customer churn by 10%.

Peru

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At SiriusXM / Teleperformance, I supervised a team of 12 bilingual agents and increased upselling conversion by 15% through targeted coaching. I also used SAP dashboards in retention training programs that reduced customer churn by 10%.

At Starboard Cruise Services / Norwegian Encore, I managed the P&L for luxury retail boutiques and coordinated onboard sales events. These promotions increased average transaction value by 25%.

At Lights Glowing, I oversaw the sales cycle for wholesale and retail B2B clients in cable television. I revamped purchasing, inventory, and logistics workflows, growing the active client portfolio from 30 to 95 accounts while reducing delivery lead times by 30%.

Earlier, I worked in key account management, retail supply chain coordination, and on-shelf availability projects. At GS1Peru / Hipermercados TOTTUS, I helped standardize replenishment procedures, increasing average product availability from 85% to 95%.

Experience

Work history, roles, and key accomplishments

Sales & Customer Experience Supervisor

SiriusXM / Teleperformance

Apr 2023 - Aug 2026 (3 years 4 months)

Led a team of 12 bilingual agents, driving a 15% increase in up-selling conversion rates through targeted coaching and performance improvement plans. Designed and executed retention training programs using SAP dashboards, reducing customer churn by 10% and improving CSAT scores by 90 points.

SAP Sales Coaching Upselling Customer Retention CSAT Performance Improvement Bilingual Communication

Shop Specialist Coordinator

Starboard Cruise Services / Norwegian Encore

Mar 2022 - Nov 2022 (8 months)

Managed the full P&L for luxury retail boutiques aboard the Norwegian Encore, optimizing inventory turnover and minimizing stockouts for high-end products. Coordinated exclusive onboard sales events and promotional activities, increasing average transaction value by 25%.

P&L management Inventory Management Luxury Retail Event Sales Promotion Customer Experience

Traditional Market Sales Coordinator

Lights Glowing

Sep 2019 - Oct 2021 (2 years 1 month)

Oversaw the full sales cycle for wholesale and retail B2B clients in the cable television sector, from lead generation to post-sale installation. Revamped purchasing, inventory, and logistics workflows, tripling the active client portfolio from 30 to 95 accounts within 14 months while reducing delivery lead times by 30%.

B2B Sales Sales Cycle Management Purchasing Inventory Management Logistics Lead Generation

Key Account Manager

Converse / Solidez Empresarial

Jul 2018 - May 2019 (10 months)

Managed strategic partnerships with top-tier retailers including Saga Falabella, Paris, and Triathlon, ensuring optimal stock levels and brand visibility. Successfully negotiated the opening of 5 new points of sale within Triathlon stores, resulting in a 15% increase in regional market coverage and a 20% boost in sell-out figures.

Key Account Management B2B Negotiation Retail Partnerships Stock Management Brand Visibility Sell Out Growth

Commercial Coordinator – Bedroom Category

Cencosud Peru

Sep 2017 - Jan 2018 (4 months)

Coordinated nationwide supply chain operations for the mattress category across Metro and Wong supermarket chains, guaranteeing 98% on-shelf availability during peak seasons. Implemented aggressive promotional campaigns and daily performance tracking, driving a 12% uplift in category sales during the Patriotic Holidays season.

Supply Chain Management Shelf Availability Promotional Campaigns Performance Monitoring Category Management

Project & Supply Analyst

GS1 Peru / Hipermercados TOTTUS

Jul 2015 - Aug 2017 (2 years 1 month)

Conducted detailed On-Shelf Availability (OSA) audits for major retail chains (SPSA, Cencosud, Tottus), identifying bottlenecks in the replenishment cycle. Standardized replenishment procedures for Grocery and Non-Food categories, increasing average product availability from 85% to 95%.

OSA Audits Replenishment Supply Chain Analysis Retail Operations Process Standardization

Small Business Entrepreneurship Trainer

APRENDA Inst. de la Microempresa

Feb 2015 - Apr 2015 (2 months)

Delivered workshops on business formalization and operational best practices to 50+ micro-entrepreneurs in the baking and hairdressing sectors. Guided participants in implementing efficient processes, leading to a 30% increase in business sustainability within the first 6 months.

Training Business Formalization Operational Best Practices Micro Entrepreneurship Process Implementation