Andréia Rodrigues
@andriarodrigues
Apoio clientes, organizo processos e resolvo questões em atendimento remoto e backoffice.
PortugalWhat I'm looking for
Tenho experiência em atendimento ao cliente, contact center e consultoria imobiliária, com formação em Psicologia.
Na RE/MAX, acompanhei clientes, geri contactos, organizei documentos e processos, criei anúncios imobiliários e comuniquei por e-mail, WhatsApp e telefone.
No projeto TIM Brasil da AeC Contact Center, apoiei clientes com internet, faturas, planos e contratos, atualizando sistemas e resolvendo reclamações e dúvidas.
Experience
Work history, roles, and key accomplishments
Provided client service and support, managed property listings, and coordinated communications via email, WhatsApp, and phone. Assisted with negotiations and document organization.
Atendente de Atendimento ao Cliente
AeC Contact Center
Jan 2016 - Dec 2018 (2 years 11 months)
Handled customer inquiries for TIM Brasil, providing support on internet, billing, and postpaid plans. Updated customer records and resolved complaints to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Faculdade de Saúde Ibituruna (FASI)
Bachelor's Degree, Psychology
Bachelor's degree in Psychology from Faculdade de Saúde Ibituruna, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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