Open to opportunities

Deizyane Borges

@deizyaneborges

Message

Customer support agent resolving inbound issues with CRM, FCR, and quality KPIs.

Portugal

Message

What I'm looking for

Quero continuar no atendimento ao cliente em call center/inbound, usando CRM para resolver dúvidas e solicitações no primeiro contacto, mantendo SLAs e KPIs de qualidade, com foco em satisfação do cliente e trabalho em equipa.

I handle inbound customer support with a focus on first-contact resolution, using CRM tools to record and follow up interactions and to keep quality indicators (KPIs) on track.

At Ação Contact Center Brasil S.A, I supported clients of a financial institution, managed complaints with active listening and empathy, and worked to meet quality, productivity, and customer satisfaction targets.

More recently, I’ve continued supporting customers remotely/part-time at Senvinform, clarifying questions and aiming to resolve requests at the first contact while collaborating with the team to maintain SLAs and quality standards.

Experience

Work history, roles, and key accomplishments

Apoio ao Cliente Inbound (Remoto / Part-time)

Senvinform

Aug 2025 - Dec 2025 (4 months)

Provided inbound customer support remotely, resolving inquiries efficiently and using CRM system to track interactions.

CRM Customer Support Remote Work

Vendedora / Operadora de Caixa

Thiscovery Shop

Dec 2019 - Jun 2020 (6 months)

Provided personalized customer service, operated cash register, organized products, and assisted customers in purchase decisions.

Customer Service Cash Handling Inventory Management

Apoio ao Cliente (Call Center)

Ação Contact Center Brasil S.A

May 2016 - Sep 2018 (2 years 4 months)

Provided customer support for a financial institution, handling inquiries, services, and collections. Managed complaints with active listening and empathy, achieving high first contact resolution and customer satisfaction.

CRM Customer Support Call Center First Contact Resolutions Complaint Management