At EXL Service, I scaled a Healthcare business line from 10 to 200+ employees, generating approximately $600K in annual revenue while maintaining client quality standards. I managed hybrid operations across four countries and reduced employee attrition by 33%.
I also recovered an underperforming Insurance program, improving quality from 13% to 63% through coaching, accountability frameworks, and root cause analysis. At Teleperformance Colombia, I managed daily operations for 200+ employees and 10 supervisors, with a focus on KPI execution and SLA compliance.
