In my current Clinical Operation Support– MSO role, I maintain patient records in EMR systems and coordinate communication among providers, health plans, care teams, and administrative departments.
I support preventive-care and chronic-disease outreach, care-gap closure, and Medicare and Medicaid compliance activities. I also track Medicare Star Ratings and HEDIS indicators and prepare reports for quality improvement.
At Consen Consultancy, I drafted service specifications and delivery models for integrated healthcare networks, and supported governance frameworks, KPI dashboards, and operational protocols for transformation programs.
Across roles with Smith+Nephew, Merck/MSD, Nueva EPS, and Atlantic International BPO, I coordinated healthcare services, supported patient access and safety-data quality, and contributed to service improvement and regulatory reporting. I bring experience with healthcare operations across the United States, United Kingdom, and Colombia.
