Andrew User
@andrewuser8
Results-driven sales and customer service professional excelling in remote roles.
What I'm looking for
I am a results-driven sales and customer service professional with proven success in telecommunications and hospitality. I consistently exceed performance targets, deliver exceptional client experiences, and leverage strong communication and relationship-building skills to drive revenue through strategic upselling.
In my current remote role at Charter Communications, I manage customer accounts, resolve technical and billing issues, and maintain high customer satisfaction while being recognized as a top performer for sales conversions and fast call resolution. Previously at Bartell Hotels, I built relationships with corporate clients and event planners, coordinated major events, and negotiated contracts to increase bookings and occupancy.
I bring a dedication to customer success, strong organizational skills, and a track record of exceeding targets. I seek to apply my sales expertise and customer-focused approach to a growth-focused organization where I can continue to drive results and develop professionally.
Experience
Work history, roles, and key accomplishments
Sales Agent
Charter Communications
Jan 2023 - Present (2 years 9 months)
Deliver high-quality remote customer support, resolving technical and billing issues while upselling services to drive retention and revenue; recognized as a top performer for exceeding CSAT, resolution time, and sales conversion KPIs.
Sales Agent
Bartell Hotels
Dec 2021 - Jan 2023 (1 year 1 month)
Built and managed relationships with corporate clients, travel agents, and event planners to drive bookings and occupancy, consistently exceeding sales targets and negotiating contracts for events and group reservations.
Education
Degrees, certifications, and relevant coursework
Lynwood High School
High School Diploma, High School
2015 - 2018
Grade: 3.4 GPA
Completed High School Diploma with a 3.4 GPA, focusing on general secondary education from September 2015 to December 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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