Andrew Jackson
@andrewjackson
I resolve customer issues efficiently while bringing laboratory, administrative, and public-service experience.
GhanaWhat I'm looking for
I'm currently supporting Amazon users on the Project River account at Concentrix Ghana, resolving order, delivery, refund, and account inquiries across multiple channels while documenting cases and maintaining service standards.
Previously, I supported committee operations at the Parliament of Ghana by preparing meeting rooms, writing memos and reports, and transcribing meetings. My experience also includes non-destructive testing at the Ghana Atomic Energy Commission, polling-station leadership with the Electoral Commission of Ghana, and customer-facing barista work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Concentrix Ghana
May 2025 - Present (1 year 4 months)
Provide customer support for Amazon users through multiple channels, resolving inquiries related to orders, deliveries, refunds, and accounts while maintaining high service standards.
Coordinating Assistant
Parliament of Ghana
Nov 2022 - Oct 2023 (11 months)
Assisted the coordinating director in ensuring committees run smoothly, prepared committee rooms, wrote memos and reports, and transcribed meetings.
Laboratory Assistant
Ghana Atomic Energy Commission
Jan 2021 - Dec 2021 (11 months)
Performed non-destructive testing, read design specifications, detected surface and subsurface discontinuities in magnetic materials, and checked for surface leakages in pipes.
Presiding Officer
Electoral Commission of Ghana
Jan 2020 - Dec 2020 (11 months)
Managed all aspects of the poll at a polling station, coordinated vote counting, and directed security officers to maintain law and order.
Verification Officer
Electoral Commission of Ghana
Jan 2019 - Dec 2019 (11 months)
Verified voter IDs using biometric devices during the electoral process.
Barista
Second Cup Coffee Company
Jan 2017 - Dec 2017 (11 months)
Prepared and served a wide range of hot and cold specialty beverages, maintained quality standards, and provided excellent customer service.
Education
Degrees, certifications, and relevant coursework
University of Ghana
Bachelor of Science, Material Science and Engineering
2018 -
Pursued a degree in Material Science and Engineering at the University of Ghana.
St. Thomas Aquinas Senior High School
WASSCE, General Science
2014 - 2017
Completed WASSCE General Science at St. Thomas Aquinas Senior High School.
Availability
Location
GhanaAuthorized to work in
Job categories
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