Open to opportunities

ekow quashie

@ekowquashie

Message

Proactive quality assurance professional with strong customer service skills.

Ghana

Message

What I'm looking for

I seek a role in a forward-thinking organization where I can leverage my skills in quality assurance and customer service while continuing to grow professionally.

I am a proactive and result-oriented professional with a proven track record in customer service, banking, and quality assurance. My exceptional communication, analytical thinking, and problem-solving abilities have been recognized throughout my career. I thrive in both collaborative and independent work environments, maintaining high performance with minimal supervision.

In my current role as a Quality Assurance Personnel at Dignity DTRT, I have successfully developed and implemented quality control procedures that led to a 15% reduction in production defects. My experience as a Customer Service Representative at GCB Bank PLC allowed me to build strong relationships with clients, resulting in a 15% improvement in customer satisfaction scores and generating $50,000 in additional revenue through cross-selling opportunities. I am committed to achieving organizational goals while fostering team productivity and enhancing operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Personnel

Current

Dignity DTRT

Jan 2024 - Present (1 year 4 months)

Conducted comprehensive inspections to ensure production processes met quality standards, leading to a 15% reduction in production defects. Developed quality control procedures and trained staff on quality assurance processes, enhancing compliance rates.

Quality Control Data Analysis Compliance Management Team Collaboration Training Process Improvement Problem Solving Communication

Customer Service Representative

GCB Bank PLC

Nov 2022 - Nov 2023 (1 year)

Built strong relationships with over 200 clients, improving customer satisfaction scores by 15%. Exceeded sales targets and identified cross-selling opportunities, generating $50,000 in additional revenue.

Customer Relationship Management Sales Problem Solving Communication Team Collaboration Customer Satisfaction Revenue

Intern

Letshego

Feb 2022 - May 2022 (3 months)

Delivered excellent customer service, resolving complex issues for 15+ clients daily with a 95% resolution rate. Collaborated with teams to streamline processes, reducing response times by 25%.

Customer Service Problem Solving Team Collaboration Process Improvement Communication Time Management

Verification Officer

Electoral Commission

Dec 2020 - Jan 2021 (1 month)

Managed Biometric Verification Devices for over 500 voters, ensuring a smooth electoral process. Contributed to ballot counting, achieving 98% voter verification accuracy.

Voter Verification Data Management Communication Team Collaboration Problem Solving