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Anita Boles

@anitaboles

Property Manager at Harrison Realty who resolves tenant concerns and turns leasing inquiries into signed leases.

At Harrison Realty, I serve as the primary phone contact for tenants, resolving complaints and handling questions about maintenance, leases, and rent payments. I also screen prospective tenants and answer leasing inquiries, converting calls into signed leases.

At Genesis Group, I answered calls to schedule vacation rental tours and talked guests through offers and objections to book appointments. My experience also includes coordinating travel itineraries at First Residential and reviewing sales calls at AGR Group Inc.

Experience

Work history, roles, and key accomplishments

Current

Property Manager

Current

Harrison Realty

Jan 2021 - Present (5 years 10 months)

Served as primary phone contact for tenants, resolving complaints and handling maintenance, lease, and payment calls. Screened prospective tenants and coordinated with vendors to schedule repairs.

Multi Line Phone Systems De escalation Conflict Resolution Active Listening CRM Data Entry Scheduling Microsoft Office

Sales Manager

Genesis Group

May 2023 - Feb 2026 (2 years 9 months)

Managed high volume of inbound and outbound calls to schedule vacation rental tours and convert inquiries into bookings. Built phone-based relationships with partners and managed guest communication.

High Volume Call Handling Sales Scheduling Customer Relationship Management Communication Skills

Front Desk Concierge

First Residential

Apr 2021 - Apr 2023 (2 years)

Fielded resident and guest calls, resolving requests on first contact. Booked complex travel itineraries and maintained accurate records of deliveries and service requests.

Multi Line Phone Systems Scheduling Itinerary Coordination Customer Service Record keeping

Sales Services Representative

AGR Group Inc

Jul 2018 - Dec 2020 (2 years 5 months)

Operated multi-line phones to route calls and verify customer information. Reviewed daily sales calls and compiled production reports, and processed new hire paperwork.

Multi Line Phone Systems Data Entry Records Management Microsoft Office

Office Manager

SJ&J Spine and Pain Group

Feb 2014 - Apr 2018 (4 years 2 months)

Answered patient calls to schedule appointments and relay care instructions. Maintained patient records and coordinated communication between patients and clinical staff.

Scheduling Patient Communication Records Management Microsoft Office