Open to opportunities

Andres Pelaez

@andrespelaez

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I manage customer cases, insurance policies, and healthcare records for U.S.-based clients.

Colombia

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What I'm looking for

I'm looking for a customer service, case management, or administrative role where I can support U.S.-based clients, manage detailed records and documentation, communicate clearly, and contribute reliably in a fast-paced team.

I've supported U.S.-based healthcare, legal, and insurance clients through customer service, case management, data entry, and records administration. At Worx1 – Momentum AMP, I reviewed insurance policies, invoices, and endorsements and prepared vehicle, home, and business coverage documents.

At Quantum Outsourcing Group – Surgical Capital Solutions, I managed case files, researched medical records, billing, and liens, and drafted professional client correspondence for legal claims processes.

Previously at Blackstone Medical Services, I tracked device returns, contacted doctors' offices and patients, and followed up on sleep apnea device recovery. I work confidently in Spanish and English and rely on clear written communication, accuracy, and dependable follow-through.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Worx1 – Momentum AMP

Jun 2025 - Apr 2026 (10 months)

Processed data entry and reviewed insurance policies, invoices, and endorsement documents for accuracy and completeness. Prepared insurance policies covering vehicles, homes, and businesses for client accounts.

Data Entry Records Management Google Workspace Microsoft Office 365 Customer Service

Senior Case Representative

Quantum Outsourcing Group – Surgical Capital Solutions

Aug 2024 - Jun 2025 (10 months)

Conducted data entry and research involving medical records, billing, and liens for U.S. clients. Managed case files and supported legal claims processes under U.S. regulations.

Data Entry Research Case Management Medical Records Billing Claims Microsoft Office

Device Recovery / Customer Service Representative

Blackstone Medical Services

Mar 2023 - May 2024 (1 year 2 months)

Delivered customer service support and tracked device returns using the UPS Quantum system. Contacted doctors' offices and patients directly to obtain and verify information.

Customer Service Follow up