Jose Moscote
@josemoscote
Certified public accountant and experienced medical records retriever with strong HIPAA expertise.
ColombiaWhat I'm looking for
I am a certified public accountant with experience in service and information companies and three years as a record retriever and case team leader focused on medical records management.
I consistently deliver exceptional phone-based customer service, manage case workflows across multiple platforms, and adhere strictly to HIPAA and data-privacy requirements.
I have hands-on experience with copy-service platforms (CIOX, Shacare, MRO, ChartQuest, MANRIQUE) and familiarity with state-specific pricing and record accuracy checks.
I am goal-oriented, skilled in time management, incident resolution, and cross-channel communication, and I seek to contribute my experience to an organization that values growth and a positive work environment.
Experience
Work history, roles, and key accomplishments
Record Retriever
Amalga Group
Apr 2024 - Present (1 year 6 months)
Provided phone-based record retrieval and case management while ensuring HIPAA compliance and data privacy, improving case throughput through efficient time management.
Record Retriever
Records on Time
Jul 2023 - Mar 2024 (8 months)
Executed medical record retrieval using multiple copy service platforms and ensured data accuracy by identifying missing information and applying state-specific pricing rules.
Telephone Customer Service
Office Partners 360
Feb 2022 - Jul 2023 (1 year 5 months)
Handled telephone customer service and case follow-up for health entities, resolving incidents in accordance with HIPAA and coordinating documentation management for patients.
Customer Service Agent
Smart Office
Nov 2021 - Aug 2022 (9 months)
Resolved customer issues by phone, gathered case information to deliver timely solutions, and managed service processes to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UNUniversidad del Norte
Bachelor Degree, Accounting
Completed a Bachelor Degree in Accounting, graduating in February 2021.
Colegio Guillermo Carey
High School, Secondary Education
Completed high school at Colegio Guillermo Carey, graduating in November 2015.
Availability
Location
ColombiaAuthorized to work in
Job categories
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