Alejandro User

At Mercy Health, I manage high-volume authorization requests, review medical documentation, and coordinate with patients, insurers, and healthcare providers to prevent processing delays.

I've supported U.S.-based operations through accurate recordkeeping, insurance verification, electronic file management, and clear communication by phone, email, and fax. I prioritize multiple requests while meeting quality, productivity, and turnaround expectations.

Previously, I supported Hulu US and Disney+ LATAM customers across chat, phone, and email, resolving account, billing, and technical issues while documenting interactions and escalating complex cases appropriately.