Open to opportunities

Andrej Jovanoski

@andrejjovanoski

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Experienced Customer Experience Specialist focused on exceptional service delivery.

North Macedonia

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What I'm looking for

I'm looking for a role that values customer engagement and offers opportunities for growth.

Hello! I'm Andrej, a seasoned professional with a proven track record in customer care, technical support, and sales development. I excel in attentive communication, adept problem-solving, and fostering empathetic customer engagement, consistently surpassing expectations.

Proficient in a diverse range of customer service technologies, I'm committed to continuous learning to elevate performance and adapt swiftly to meet evolving customer needs. Thriving in collaborative, fast-paced settings, I prioritize understanding and promptly addressing customer concerns, ensuring unparalleled satisfaction.

Experience

Work history, roles, and key accomplishments

Sales Development Representative

Jupiter BPO

Oct 2023 - Mar 2024 (5 months)

Conducted outbound and inbound calls to HelloFresh customers, promoting meal kit benefits and encouraging re-engagement. Utilized persuasive communication to address concerns, achieving increased retention rates and exceeding sales targets.

Outbound Sales Customer Retention Persuasion CRM Management Customer Engagement Sales Target Achievement Customer Feedback Analysis

Business Development Representative

Sales-Matic

Jan 2023 - Sep 2023 (8 months)

Engaged in B2B sales activities, including lead generation and nurturing client relationships. Conducted market research to identify opportunities, contributing to revenue growth and managing sales pipelines effectively.

Lead Generation B2B Sales Market Research Client Relationship Management Sales Strategy Development Performance Analysis Sales Growth

Logistics Coordinator & Customer Support Agent

Puzzle Brains / Montway Auto Transport

Aug 2021 - May 2022 (9 months)

Maintained positive customer relationships by addressing concerns and providing accurate information. Managed communication through various channels and ensured timely handling of inquiries in a fast-paced environment.

Customer Support Communication Skills Time Management Multitasking Customer Relationship Management Confidentiality Problem Solving

Technical Support Advisor

Proton

Dec 2020 - Jul 2021 (7 months)

Provided technical support to users, addressing inquiries and resolving issues promptly. Maintained positive relations by ensuring user satisfaction and effectively communicating with engineering teams for issue resolution.

Technical Support Communication Skills Documentation Problem Solving User Relations Technical Communication

Sales Development Representative

Kirby

Nov 2019 - Dec 2020 (1 year 1 month)

Engaged potential customers door-to-door, showcasing product features and benefits. Built client relationships, met sales targets, and provided exceptional customer service while utilizing CRM systems for sales tracking.

Door to Door Sales Customer Engagement Product Knowledge Customer Service Relationship Building Sales Performance

Education

Degrees, certifications, and relevant coursework

SOEPTU “Kuzman Josifoski - Pitu”

Economic Technician, Economic Technician

2015 - 2019

Studied economic principles and practices, focusing on developing skills in financial management, accounting, and economic analysis. Gained a solid foundation in economic theory and its application in real-world scenarios, preparing for a career in various economic sectors.