Open to opportunities

Andrea Tamayo

@andreatamayo

Message

Dedicated account manager with strong negotiation and customer service skills.

United States

Message

What I'm looking for

I seek a long-term career that challenges me and promotes growth.

I am a highly motivated professional with a strong background in account management and customer service. My experience as an Account Coordinator and now as an Account Manager at Mission Lane has allowed me to develop exceptional negotiation skills, successfully recovering over $118,954.75 from delinquent accounts. I take pride in educating customers about their accounts and guiding them towards effective solutions.

Previously, I served as a Service Representative and Dual Licensed Insurance Agent at Allstate Insurance, where I managed a team and resolved customer escalations. My leadership skills were honed while overseeing a servicing department, ensuring that sales goals were met and customer relations were prioritized. I am committed to continuous growth and success in my career, always striving to excel as a dependable team player.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Mission Lane

Nov 2023 - Present (1 year 8 months)

Educated customers on the details of their account with Mission Lane while also using sales and negotiation skills to help plan a course of action to pay off their debt. Co-hosted manager's team meetings, discussing department updates, changes, and requirements while maintaining team morale.

Sales Negotiation Customer Education Team Leadership Communication

Account Coordinator

Mission Lane

May 2023 - Nov 2023 (6 months)

Ensured the details of charged off accounts were thoroughly explained to customers. Successfully recovered over $118,954.75 in funds from delinquent accounts through strategic negotiation.

Negotiation Account Management Customer Education Sales Debt Recovery

Primary Agency Manager

Allstate Insurance

Jan 2018 - May 2023 (5 years 4 months)

Relayed agent's quotas to the staff to ensure sales goals and figures were met. Held weekly meetings with the team and ensured customer relations and agency success was a priority.

Sales Management Team Leadership Customer Relations Performance Monitoring

Service Representative/Dual Licensed Insurance Agent

Allstate Insurance

Dec 2014 - May 2023 (8 years 5 months)

Managed and led a servicing department team of 4. Resolved customer escalations by phone and email, and monitored the success of agency figures.

Team Management Customer Service Conflict Resolution Auditing Quota Management

Hospice Volunteer

Hospice Compassus-Tanglewood

Jan 2016 - Dec 2018 (2 years 11 months)

Volunteered free time with Hospice patients. Provided compassionate support and assistance to patients in a hospice setting.

Patient Care Communication Support Empathy

Education

Degrees, certifications, and relevant coursework

Lutheran Highschool North

High School Diploma, General Studies

Completed high school education at Lutheran Highschool North, focusing on foundational academic subjects. Developed essential skills for future career and educational pursuits.