Open to opportunities

Andrea Saenz Barrios

@andreasaenzbarrios

Luxury hospitality professional specializing in UHNWI client management, revenue generation, and exceptional guest experiences.

Spain

Message

What I'm looking for

I’m looking for a luxury hospitality role where I can own UHNWI relationships, drive revenue, and deliver flawless guest experiences—especially in high-end operations like pre-opening or fast-paced, standards-driven environments.

I’m a tourism graduate and luxury hospitality professional with over 6 years of experience across Ibiza, London, and Dubai. I specialize in managing UHNWI clients, delivering guest service excellence, and driving revenue in fast-paced, dynamic environments.

In my current role as a Villa Agent for a luxury villa rental portfolio, I handle sales and revenue management and consistently exceed annual financial targets. I generated a total accumulated revenue of over 311,300 across 4 seasons, achieving 67% growth between 2024 and 2025 (peaking at 98,670 in the final year), while managing the end-to-end customer journey—from lead acquisition and negotiation to coordinating bespoke concierge services.

Earlier experiences at W Ibiza, W London (Marriott), and JW Marriott Dubai strengthened my pre-opening and hospitality operations background, including executing international Marriott standards during hotel pre-opening and opening phases. I combine proactive guest engagement and reputation management—contributing to a #1 TripAdvisor ranking in Ibiza—with upselling, conflict resolution, and crisis management, coordinating VIP services such as premium dining bookings, private transfers, and luxury experiences.

Experience

Work history, roles, and key accomplishments

Luxury Villa Sales & Revenue

Deliciously Sorted Ibiza

Jan 2022 - Jan 2026 (4 years)

Managed a luxury villa rental portfolio, consistently exceeding annual financial targets and generating 311,300+ in accumulated revenue across four seasons. Drove 67% revenue growth (peaking at 98,670 in the final year) and led end-to-end guest journeys for UHNWI clients.

Upselling Reputation Management Financial Targets

Welcome Desk Agent (W London)

W London

Jan 2018 - Jan 2019 (1 year)

Led upselling initiatives for premium room categories and suites, strengthening revenue opportunities while maintaining service excellence. Resolved complex guest complaints and handled last-minute crisis situations with professionalism and speed.

Front Desk Operations Upselling Conflict Resolution Crisis Management Complaint Handling Service standards Problem Solving Luxury Hospitality

Pre-Opening Luxury Guest Agent

W Ibiza

Jan 2009 - Jan 2011 (2 years)

Supported hotel pre-opening and opening phases by executing Marriott standards during a high-pressure, fast-paced launch environment. Coordinated VIP services and contributed to achieving the #1 TripAdvisor ranking on Ibiza through proactive guest engagement.

Hospitality Pre Opening Operations Marriott Standards VIP Service Opera PMS Problem Solving Reputation Management

Guest Relations Agent (UHNWI)

JW Marriot Dubai

Provided dedicated guest relations support for Marriott Bonvoy Elite members and high-profile guests, anticipating needs from arrival to departure. Delivered consistent service aligned with luxury hospitality standards.

Marriott Bonvoy Elite Support Service Delivery Arrival To Departure Management Proactive Guest Needs Assessment Service standards Problem Solving Customer Service Excellence