Ezinne User
@ezinneuser1
I improve short-term rental operations, guest satisfaction, and property performance.
ZimbabweWhat I'm looking for
I've supported day-to-day guest communication and short-term-rental operations across a reported 55-property portfolio in Fort Lauderdale, Colorado Springs, and Washington, DC. I handle 15+ guest interactions daily with an approximately 10–15-minute average response time and helped improve a guest rating from 3.4 to 4.9.
As an Airbnb Co-host and Virtual Assistant, I support reservations, calendar updates, guest expectations, pricing and minimum-stay adjustments, maintenance coordination, and service follow-up. Previously at C'Est La Vie and Richmond Short-lets, I coordinated check-ins, turnovers, vendor communication, availability updates, dynamic-pricing support, and guest issue resolution.
My hospitality background includes front-desk operations at Nondon International Hotels, where I managed guest records, bookings, arrivals, departures, and guest concerns. I bring hands-on experience with Airbnb, Booking.com, Vrbo, Expedia, PriceLabs, Hospitable, Guesty, Hostaway, RMS, AppFolio, Slack, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Airbnb Co-host / Virtual Assistant
Remote
Jun 2025 - Present (1 year 2 months)
Supported day-to-day guest communication and short-term-rental operations across a reported 55-property portfolio. Handled 15+ guest interactions daily and helped improve a guest rating from 3.4 to 4.9.
Property Manager / Guest Experience Specialist
C'Est La Vie
Jan 2025 - Jun 2025 (5 months)
Managed pre-arrival communication, guest messaging, check-in/check-out support, and reservation calendars. Coordinated with hosts and service providers to address guest concerns and reduce overbooking risk.
Property / Hospitality Manager
Richmond Short-lets
Sep 2020 - Jun 2022 (1 year 9 months)
Managed Airbnb calendars and minimum-stay rules, and supported dynamic-pricing decisions. Handled guest communication and coordinated preventive maintenance and vendor communication.
Receptionist / Front Desk Officer
Nondon International Hotels
Nov 2017 - Mar 2020 (2 years 4 months)
Managed guest records, arrival preparation, booking confirmations, and reservation updates. Handled guest inquiries and complaints, coordinating with housekeeping for arrivals and departures.
Education
Degrees, certifications, and relevant coursework
Digital Witch IT Support Academy
Certificate, IT Support, Real Estate, Sales & Virtual Assistance
Earned a Certificate of Completion in IT Support, Real Estate, Sales & Virtual Assistance.
Digital Hospitality Hub
Certificate, Short-Term Rental Management
Earned a Certificate of Completion in Fundamentals of Short-Term Rental Management.
Rome Business School
Diploma, Business Management
Completed a Diploma in Business Management.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Website
ezinneeze.my.canva.siteJob categories
Skills
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