Open to opportunities

Angel Calderón

@angelcaldern

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Bilingual customer service representative with teaching experience.

Colombia

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What I'm looking for

I seek a role that values bilingual communication and offers growth opportunities.

I am a dedicated professional with extensive experience in customer service and education. Over the past decade, I have worked in various roles, including as a Customer Service Representative for companies like United Healthcare and FELLERS, where I honed my skills in communication and problem-solving. My bilingual abilities in English and Spanish have allowed me to effectively serve diverse clientele, ensuring their needs are met with the utmost care.

In addition to my customer service expertise, I have a strong background in education, having taught English and Spanish at different institutions in Venezuela and Colombia. My academic qualifications include a Bachelor's degree in Education, specializing in English as a Second Language, and I have completed several courses focused on language acquisition and teaching methodologies. I am passionate about fostering learning environments that encourage student engagement and success.

Experience

Work history, roles, and key accomplishments

Current

Remote Customer Service Representative

Current

Fellers

Jan 2024 - Present (1 year 8 months)

Provided remote customer service support to clients in Chapel Hill, NC. Addressed inquiries and resolved issues efficiently to ensure customer satisfaction.

Customer Service Remote Support Client Communication CRM Software

Coal Freight Forwarder and Remote Dispatcher

Catercoq

Jan 2019 - Dec 2023 (4 years 11 months)

Managed coal freight forwarding operations and remote dispatching in Cúcuta, Colombia. Coordinated logistics and ensured timely delivery of goods.

Logistics Dispatching Supply Chain Management Transportation

Remote Customer Service Representative

United Healthcare Inc.

Jan 2017 - Dec 2019 (2 years 11 months)

Delivered remote customer service to clients in Miami, FL. Handled diverse customer needs and maintained high service standards.

Customer Service Remote Assistance Healthcare Support Communication Skills Problem Solving

Bilingual CSR

SITEL-Sears

Jan 2015 - Dec 2018 (3 years 11 months)

Served as a Bilingual CSR in Bogotá, Colombia, assisting customers in both English and Spanish. Provided comprehensive support for Sears products and services.

Bilingualism Customer Support Call Center Operations Conflict Resolution Data Entry

High School Teacher

Colegio Simón Bolivar

Jan 2010 - Dec 2017 (7 years 11 months)

Taught high school students in San Cristóbal, Venezuela. Developed and implemented engaging lesson plans to foster student learning.

High School Education Curriculum Development Classroom Management Student Engagement Lesson planning

Remote Part Time Teacher; Spanish & English

KPMG, Accounting Consultants

Jan 2012 - Dec 2016 (4 years 11 months)

Provided remote part-time instruction in Spanish and English to accounting consultants. Tailored language training to meet professional needs.

Language Training Remote Teaching Professional Development Curriculum Customization

Part Time Teacher; ESL

Centro Venezolano Americano

Jan 2005 - Dec 2010 (5 years 11 months)

Taught ESL part-time in Caracas, Venezuela. Helped students develop English language proficiency for various purposes.

ESL Adult Education

Teacher; English and Spanish Communication

Instituto Nacional de Cooperación Educativa

Jan 2000 - Dec 2010 (10 years 11 months)

Instructed students in English and Spanish communication in Caracas, Venezuela. Focused on improving language proficiency and communication skills.

Language Instruction English Language Spanish Language Communication Skills

Education

Degrees, certifications, and relevant coursework

Universidad Pedagógica Experimental Libertador UPEL

Bachelor in Education, English Teacher as a Second Language

2010 - 2010

Completed a Bachelor in Education with a specialization in teaching English as a Second Language. Focused on pedagogical methods and language acquisition theories.