Open to opportunities

Caroline Wood

@carolinewood1

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Dental business assistant focused on insurance, scheduling, and patient care.

United States

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What I'm looking for

I’m looking for a patient-focused dental or clinic role where I can own scheduling, insurance verification, AR/collections, and billing coordination—bringing a positive, detail-driven attitude to support smooth treatment and great customer service.

I’m a Business Assistant with hands-on experience in a dental clinic, supporting the front desk and the back end of patient workflows. In my current role at Heartland Dental, I handle incoming and outgoing calls, courtesy calls, scheduling appointments, insurance verification, and insurance check posting, including ERA & EFT posting, AR (Accounts receivable), insurance aging, and collections.

I bring a steady, customer-first approach to patient care and treatment coordination—covering ledger adjustments, billing coordination, and treatment plan presentation. I’m also experienced with Dentrix and medical records, and I enjoy making the process clear for patients through referrals, medical clearances, financing options, and payment plan options. Earlier experience as a Receptionist/Manager and front desk receptionist strengthened my multitasking, clerical, and customer service skills, along with dental terminology and daily operations.

Experience

Work history, roles, and key accomplishments

Business Assistant

Heartland Dental

Nov 2024 - Jan 2026 (1 year 2 months)

Handled incoming and outgoing calls, verified insurance, and managed accounts receivable workflows including insurance aging, check posting, and ERA/EFT posting. Coordinated patient care, scheduling, referrals, and treatment plan/financing presentation.

Accounts Receivable Insurance Verification Insurance Aging Collections Medical Scheduling

Receptionist/Manager

Tune Up The Manly Salon

Oct 2024 - Nov 2024 (1 month)

Managed front-desk operations by checking in/out clients, setting appointments by phone, and handling cash and on-file credit cards. Coordinated store access, ran reports, fulfilled product orders, and followed up with late recurring-payment clients.

Appointment Setting Cash Handling Customer Service Order Processing

Front Desk Receptionist

Spring Park Dentistry

May 2021 - Oct 2021 (5 months)

Answered phones, checked patients in, and verified insurance while providing customer service. Completed clerical documentation by inputting paperwork and attaching it to patient charts.

Patient Check In Insurance Verification Customer Service Patient Charting Attention To Detail

Caregiver & Karate Instructor

Ince Karate

Feb 2020 - May 2021 (1 year 3 months)

Provided after-school childcare by supervising students, supporting daily routines, and ensuring appropriate behavior. Assisted with organization for karate class transitions and performed basic cleaning duties.

Student supervision Behavior Management Karate Class Support Snack Preparation Dressing Assistance Basic Cleaning Safety Focused Supervision

Receptionist/Bar Girl

Tune Up The Manly Salon

May 2019 - Feb 2020 (9 months)

Supported salon front-desk operations by checking in/out clients, answering calls for appointments/questions, and handling cash and on-file credit cards. Followed up with late recurring-payment clients and managed store opening/closing.

Cash Handling Store Opening Payment Reminder Outreach Customer Service Multitasking On File Payment Management