Open to opportunities

andisiwe manyana

@andisiwemanyana

Message

Dedicated multilingual Customer Support and Administrative Professional.

South Africa

Message

What I'm looking for

I am looking for a role that values communication and problem-solving, with opportunities for growth.

I am a dedicated and multilingual Customer Support and Administrative Professional with over 4 years of experience delivering high-quality service across various industries, including e-commerce, payroll, education, and betting. My educational background includes a Bachelor of Arts in African Languages and English Language, along with a Postgraduate Certificate in Education. I excel in managing inbound and outbound calls, live chat, and social media queries using CRM tools like Zendesk and ClickUp.

Throughout my career, I have proven my ability to resolve disputes, manage escalations, and ensure regulatory compliance, particularly in FICA and KYC processes. My strong communication skills and leadership experience have enabled me to effectively support customers and teams alike. I take pride in my problem-solving abilities and my commitment to delivering exceptional service, whether through real-time support or managing complex customer inquiries.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

BetJets

Dec 2023 - Present (1 year 9 months)

Provided real-time customer support via chat, email, and calls using Zendesk and Slack. Managed FICA verifications, account closures, withdrawals, and KYC processes while addressing technical issues and trading disputes.

Zendesk Slack KYC ClickUp Conflict Resolution Live Chat Support Social Media Support

Customer Support Agent

Takealot.com

Apr 2022 - Present (3 years 5 months)

Delivered customer service support for food delivery operations, handling inquiries, tracking orders, and coordinating solutions with couriers. Utilized live chat and email support systems to manage high query volumes effectively.

Customer Service Live Chat Support Email Support COURIER Conflict Resolution Data Entry Communication

Payroll Support Agent

SimplePay

Mar 2022 - Present (3 years 6 months)

Assisted clients with payroll system setup and troubleshooting, handling queries related to employee data and payslip generation. Provided comprehensive support to ensure smooth payroll operations.

Payroll Systems Troubleshooting Data Management Payslip Generation Customer Support Technical Support Communication

Online English Teacher

Pangea (EF Services)

Jan 2022 - Present (3 years 8 months)

Conducted virtual English lessons for international students, applying TEFL methods to improve language skills in speaking, listening, and writing. Facilitated engaging and effective online learning experiences.

Online Learning English Language Communication

Exam Assistant

Western Cape Education Department

Dec 2021 - Present (3 years 9 months)

Checked, verified, and captured learner examination results, ensuring accuracy and compliance with departmental standards. Contributed to the efficient processing of academic records.

Data Entry Administration

COVID Marshal

University of Cape Town (UCT)

Jun 2021 - Present (4 years 3 months)

Ensured compliance with COVID-19 protocols on university premises, promoting a safe environment for students and staff. Monitored adherence to guidelines and provided assistance as needed.

Compliance Monitoring Communication

Student Assistant

UCT Open Day

May 2019 - Present (6 years 4 months)

Assisted with various tasks during the UCT Open Day, providing support to prospective students and visitors. Contributed to the successful execution of the event.

Customer Service Campus Navigation Communication

Student Assistant

UCT IAPO

Jan 2019 - Present (6 years 8 months)

Provided assistance within the UCT International Academic Programmes Office, supporting international students and administrative tasks. Contributed to the smooth operation of international student services.

Administrative Support International Student Services Data Entry Communication

Fashion Consultant

Foschini NEWS Cavendish

Jan 2019 - Present (6 years 8 months)

Provided fashion consulting services to customers, assisting with product selection and styling advice. Managed sales transactions and maintained a tidy retail environment.

Fashion Consulting Sales Customer Service Product Knowledge Communication

Orientation Leader

UCT

Jan 2017 - Present (8 years 8 months)

Led orientation activities for new students, guiding them through campus resources and academic expectations. Facilitated a smooth transition for incoming students.

Leadership Mentorship Public Speaking Event Coordination Communication Campus Resources

Brand Ambassador

Uber Promotions

Jan 2016 - Present (9 years 8 months)

Represented Uber as a Brand Ambassador, promoting services and engaging with potential users. Assisted with promotional events and customer outreach.

Customer Engagement Event Marketing Public Relations Communication Sales Outreach

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Postgraduate Certificate in Education, English & IsiXhosa

Completed a Postgraduate Certificate in Education (PGCE) with a focus on English and IsiXhosa. This program prepared me for a career in education, enhancing my pedagogical skills and subject matter expertise.

University of Cape Town

Bachelor of Arts, African Languages & English Language

Earned a Bachelor of Arts degree, specializing in African Languages and English Language. This comprehensive program developed my linguistic abilities and cultural understanding.

Luhlaza High School

National Senior Certificate, General Studies

Achieved a National Senior Certificate, demonstrating proficiency across various subjects. This foundational education prepared me for higher learning and professional development.