AUAnde User
@andeuser
Motivated customer support professional with 3+ years of experience.
United StatesWhat I'm looking for
I am a motivated and adaptable customer support professional with over three years of experience in warehouse operations, phone support, and customer service. My journey has equipped me with the skills to resolve customer inquiries efficiently while maintaining a professional demeanor under pressure. I thrive in fast-paced environments and am dedicated to ensuring customer satisfaction through clear communication and problem-solving.
In my recent role as a Phone Operator, I have honed my ability to manage sensitive information and collaborate with internal departments to deliver accurate messages. My experience at Allstate Insurance further solidified my customer service skills, where I assisted clients with policy questions and claims, achieving high satisfaction ratings. I am currently seeking a remote, non-voice support role that values my written communication skills and allows me to contribute positively to customer experiences.
Experience
Work history, roles, and key accomplishments
Phone Operator
Company Name
Mar 2023 - Present (2 years 5 months)
Answered and routed incoming calls efficiently while maintaining a professional tone. Handled sensitive information and customer inquiries with discretion, collaborating with internal departments to ensure accurate message delivery.
Customer Support Representative
Allstate Insurance
Aug 2022 - Present (3 years)
Assisted clients via phone with policy questions, billing, and claim support, handling customer data accurately while ensuring compliance with security standards. Performed telemarketing outreach to potential leads and achieved high satisfaction ratings for professionalism and responsiveness.
Warehouse Associate
iHerb, Inc.
Jan 2021 - Present (4 years 7 months)
Processed and packed customer orders with attention to accuracy and speed, and was trained in warehouse management systems, shipping tools, and inventory handling. Worked independently and as part of a team to meet daily fulfillment targets.
Education
Degrees, certifications, and relevant coursework
Elgin Community College
General Studies, General Studies
Currently enrolled in General Studies with an expected graduation date to be determined. Focuses on foundational coursework.
James Madison High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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