Anders Hjelbak
@andershjelbak
I lead customer service, retail operations, logistics, and sales teams to improve performance and customer experiences.
NorwayWhat I'm looking for
I'm currently Operations Manager at Bikefinder AS, managing the service department, logistics, warehouse, and offices.
Previously, I managed Sykkelpikene Stavanger and handled bike sales and repairs. At Arcticode AS, I've been a part owner and led sales and customer service.
At Teleperformance Hellas, I trained more than 150 new employees for Norwegian and Swedish Canal Digital customer-support departments, and supervised a team of 12 agents through daily reporting and coaching.
My background also includes hospitality, electronics retail, fashion sales, promotion, and volunteer concert management. I'm a fast learner who seeks challenges and brings a competitive, social, and empathic approach to my work.
Experience
Work history, roles, and key accomplishments
Operations and support associate at Pio, a company created by AutoStore, based in Stavanger.
Operations Manager
Bikefinder AS
Feb 2022 - Present (4 years 7 months)
Managing service department, logistics, warehouse and offices. Most valuable in customer service first year.
Worked as Operations Manager at BikeFinder.
Worked as Head Of Customer Service at BikeFinder.
Worked as Store Manager at Sykkelpikene.
Worked as Resepsjonist at Thon Hotels.
Worked as Selger at NetOnNet.
Trainer
06.2016 – 06.2018
Trainer for nyansatte både for svensk og norsk avdeling på Canal Digital kundesupport for satellitt kunder.
Supervisor
11.2015 - 06.2016
Supervisor for et team på 12 agenter.
Daglige rapporteringer og coaching av agenter.
Agent
05.2015 - 11.2016
Agent for Canal Digital kundeservice satellitt.
Worked as Deltid at Helse Stavanger, Stavanger universitetssjukehus.
Salg av skjorter og dresser av eksklusiv sort importert fra Paris.
Ansvar for promotering og reklame.
Worked as Butikkmedarbeider at Dressmann AS.
Ingeniøbataljonen, Pansret ingeniørkompani B, Stormingeniør
Worked as lærling/selger at SIBA AB.
Education
Degrees, certifications, and relevant coursework
Lundehaugen vgs
Vg2, Ikt
2007 - 2008
Lundehaugen Vgs
Videregående skole, IKT
2007 - 2008
Completed secondary education with a focus on IKT (Information and Communication Technology).
St. Olav Vgs
Vg1, Service og Samfertsel
2006 - 2007
St. Olav Vgs
Videregående skole, Service og Samferdsel
2006 - 2007
Completed first year of secondary education with a focus on Service and Transport.
Tech stack
Software and tools used professionally
Availability
Location
NorwayAuthorized to work in
Job categories
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